Swisscom Survey Shows: Customers Love Crowd Service

On the basis of a survey conducted by Swiss telecom provider Swisscom, Mila has released an infographic that uncovers interesting average customer profiles and shows how customers are using the crowd service platform. To better understand how customers are using Read More

Robot and Computer

Why Robots Won’t Take Over the On-Demand Economy

You’ve heard it before: there’s a looming threat of robots taking over everyone’s jobs. And now, a writer on TechCrunch suggests that robots will take over the on-demand workplace since it has grown exponentially and gained billions of dollars in Read More

Christian-Viatte-CEO-Mila

On-Demand Service: An Interview with the New CEO of Mila

  With Swisscom’s investment in crowd customer service startup Mila, founder and former Mila CEO Manuel Grenacher will transfer his responsibilities to Christian Viatte. Previously Head of Service Experience and Innovation at Swisscom, Viatte (40) will immediately take over operations Read More

Swisscom-Majority-Stake-Mila

On-Demand Service: Swisscom Purchases Majority Stake in Mila

For two years, Swiss ICT provider Swisscom has offered its customers additional, flexible and fast on-site customer support with “Swisscom Friends.” Today, Swisscom is announcing that it has purchased a majority stake in startup Mila. Swisscom is using this investment Read More

Share Economy Infographic

Fifty Shades of the Sharing Economy

Everyone has needs, but what if you could get by without buying all of the things you need from traditional businesses? You get your furniture for free second-hand from Craigslist, borrow power tools to hang curtains from a neighbor, order Read More

Swisscom wins the Crowd Collaboration Award for crowd customer service

People are using technologies to share their resources, such as automobiles, houses, tools, or even their own labor, with other people. Crowd Companies, an organization under the management of Jeremiah Owyang, has set itself the objective of showing companies how Read More

Swisscom Friends helfen bei Technikfragen

Older Age Groups Are Putting Trust in the Sharing Economy

We’re used to reading or hearing stories about how Millennials – those in their twenties and early thirties – are driving the sharing economy. The conventional wisdom is that this demographic is more willing to rent or share from one Read More

Collaborative Economy For Businesses: PWC’s 7 Tips On How Not to be Disrupted

As consumers embrace the sharing economy, PWC has a stark warning for industries: “the immediate challenge is to avoid being disrupted.” In PWC’s newly released sharing economy report, the consultancy found that 44% of the US was familiar with the Read More