Congratulations! You have successfully created a profile on Mila. The real work is just getting started – the customers do not come just like that. Think about how you want to convince your potential customers of you and your abilities. Read More
Tag: Service
Why Robots Won’t Take Tech Service Jobs
In 2016, an AI named AlphaGo succeeded at something most people thought impossible: it beat a human at Go, the traditional Chinese board game known for its hugely complex strategies. Lee Sedol, renowned Go player, predicted lost four out of Read More
Mila App As a Tool for Customer Acquisition and Rebookings
This February, the new Mila App was launched. With the integrated Mila Bot and immediate service features, customers can use the automated Mila Bot assistant to schedule an appointment with a Mila tech at a time of their choosing, or Read More
Interdiscount delivers service in real-time
Customers can now schedule convenient home tech services at every Swiss Interdiscount location Washing machine delivery and installation, TV station configuration or smartphone setup—all at the click of a button. Together with the service platform Mila.com, the largest home electronics Read More
How to Get Your Employees to Offer On-Demand Tech Service in Your Store
There’s no question that offering value-added services around to in-store consumer electronics purchases is a great way to boost your bottom line and increase revenues. On-demand installation services are no exception to this rule. They provide useful addition for the customer, improving Read More
Why Customer Satisfaction is So Important
We’re all familiar with the old adage, “The customer is always right.” Customers may not always be right, of course, but their satisfaction is always of the greatest importance. In that sense, the adage remains true. In fact, it is Read More
How AI Will Affect Service
Remember the Steven Spielberg film A.I., about the adorable child robot with feelings? Back then, artificial intelligence, or AI for short, was an obscure term used only by sci-fi enthusiasts and computer programmers. Nowadays, it affects all our lives, and Read More
How To Build Engaged Service Communities For More Customer Happiness
There’s no question we live in an age of rapid technological advancement. Just about everyone carries a computer in their pocket these days, and futuristic technologies like self-driving cars and artificial intelligence seem right around the corner. With new devices Read More
7 Must Read Books on Service
Reading something other than a job description or instruction manual might not automatically seem like a good thing to do before you start a service role. But there are actually quite a few books it’d be worth reading before your Read More
Why Having a Diverse Service Crowd is Important
It’s no secret that tech can be an overwhelmingly male and homogenous work environment. In a survey done by Forbes of nine top tech companies, minorities made up only a small portion of the employees. And each company’s workforce was Read More