These days, everyone seems to know something about technology. Smartphones are the norm and have been around for quite a while now, so most other smart devices have been designed to function similarly – with simple layouts, clear fonts, and boldly colored Read More
“Customer service, this is Kelly. Oh my God, I’m so sorry. That is so messed up. Everyone here is so upset; you have no idea. Rest assured, your voice has been heard. OK, I’ll be thinking about you all day.” Read More
If you think about it, there are many similarities between crime occurrences and support incidences. You might feel like this is a strange comparison, but from a data perspective, they’re not so different. Both occur at a certain time and Read More
I remember distinctly one year where my mother received a new Macbook for Christmas. While she was excited to have a new computer, she couldn’t figure out the best way to transfer files from her old PC to her new Read More
If your business is looking for a competitive advantage, customer experience and customer loyalty will give you it. Customer loyalty drives growth and profitability. According to the Customer 2020 report, in the coming years, customer experience will only continue to Read More
Take note. Innovative customer service is not just about making your business more prosperous, it’s about making customers’ lives easier. The old customer service style of depending solely on call centers and in-person appointments is rapidly fading, as multi-channel customer Read More
Beyond answering questions about product or services, providing customer service and creating a great customer experience often means connecting to customers on a human level. Customer service representatives who solved customer problems from a place of compassion are what make Read More
When hiring, recruiters often look at the experience and skills listed on a resume. But what if the most important traits a customer service agent should have cannot be found on paper, only in person? Companies should hire service agents Read More
Customer service representatives are on the frontlines of a brand’s interactions with customers. Often times they have the power to make or break a customer’s relationship with a business, inspiring either customer loyalty or customer frustration. The best customer service reps Read More
We’ve all been there before. You call customer service or log on to live chat support, and you’re told that there’s a 10-minute to two-hour wait before you’ll get a live person. Once you’re connected to a live person, they Read More