Click. Tap. Push. Voila! What you wanted is only minutes away, be it a pizza, an Uber, or to enter your home with the heat already on, lights already glowing, and music already playing. From the way you bought your Read More
Tag: customer service
7 Must Read Books on Service
Reading something other than a job description or instruction manual might not automatically seem like a good thing to do before you start a service role. But there are actually quite a few books it’d be worth reading before your Read More
The Best Way to Provide Service to a Difficult Customer
No matter the industry, every business encounters difficult customers. Maybe they are upset because they’ve been let down by product performance, long wait times, or a customer just has a cranky personality in general. Service crowd members and anyone else Read More
9 Best Service Scenes in Film and TV
Whether it’s crowd service, customer service, or a tech repair, receiving service is part of our daily lives. And what better way to remember that than to recall the funny, moving, and thrilling service moments that have been featured in Read More
8 Companies That Create Innovative Customer Experiences
Nowadays, having innovative customer service is a high priority for many businesses. Software company Adobe conducted a research survey and found that 89% of companies say customer experience is the way they plan to compete with other businesses. What is Read More
Service On-Demand: The Future of Customer Service
The erosion of boundaries taking place due to online commerce is driving the need for new business models and ways of thinking in all sectors – including customer service provision. That’s the focus of a report sponsored by Genesys and Read More
How Mila Finds the Perfect Customer Service Match
We all have our own tastes for everything from what we like to eat for breakfast to our preferred seat on an airplane. Chances are that when you want something whether it’s food, a product, or service you’d prefer to Read More
10 Things Your Customer Support Team Should Never Say
“Customer service, this is Kelly. Oh my God, I’m so sorry. That is so messed up. Everyone here is so upset; you have no idea. Rest assured, your voice has been heard. OK, I’ll be thinking about you all day.” Read More
How to Create a Customized Experience For Each Customer
If you thought that one-size-fits-all service would suit modern-day customers needs, you would be mistaken. If there’s one thing all businesses want, it’s to stand out from their competitors so customers seek out their services or offerings first. Aside from Read More
How to Develop Smart Self-Service Options
“Do It Yourself” wasn’t only a passing trend of the 1990s. People now prefer to D.I.Y. when they have a problem with an item they own or use. Apple Macbook not turning on? Consult a message board. Android phone Read More