Making every customer happy. That’s the goal of Aisha Mäder who has been working in our Customer Service Team since March 2018. «I love to make people happy. Therefore I feel home here at Mila as the company also helps Read More
Tag: customer service
More Service Requests on Mila With These Tipps!
Congratulations! You have successfully created a profile on Mila. The real work is just getting started – the customers do not come just like that. Think about how you want to convince your potential customers of you and your abilities. Read More
Mila App As a Tool for Customer Acquisition and Rebookings
This February, the new Mila App was launched. With the integrated Mila Bot and immediate service features, customers can use the automated Mila Bot assistant to schedule an appointment with a Mila tech at a time of their choosing, or Read More
Today’s Most Common Tech Faux Pas
These days, everyone seems to know something about technology. Smartphones are the norm and have been around for quite a while now, so most other smart devices have been designed to function similarly – with simple layouts, clear fonts, and boldly colored Read More
A Summary: Accenture Technology – Trends 2017
Each year the globally successful management consulting company, Accenture, releases a prediction report for the upcoming trends in technology and business. This year, the Accenture Technology Vision 2017’s theme was “Technology for People: The Era of the Intelligent Enterprise,” a Read More
How Retailers Can Enter the Mass Market of Connected Home
As the connected home and the internet of things become more sophisticated, one major barrier is customer adoption. It’s a classic chicken-and-egg problem, the sort of problem regularly faced by revolutionary new technologies, from electric cars (which continue to suffer Read More
How to Implement On-Demand Service with DIY Tech Products
Product manufacturers are continually trying to enhance the user-friendly experience. Screens are getting larger, speakers can be spoken to, and home security systems are both self-sufficient and manageable from a distance. These enhancements, and others like them, allow consumers to Read More
The Challenges Retailers Face Today And How The Crowd Can Help
In today’s ever-expanding technological world, businesses are being forced to not only keep up with but stay ahead of the customer shopping experience. Doing so, however, has proven to be quite difficult with the rapid growth of product evolution, customer Read More
Field Service Management For Small Businesses With Access To Additional Service Requests
Maximizing service requests and cutting administrative effort for small businesses Managing a small service business is demanding. As dispatcher of a service company with a handful of technicians, you have a lot of things to pay attention to: the number Read More
Why Customer Satisfaction is So Important
We’re all familiar with the old adage, “The customer is always right.” Customers may not always be right, of course, but their satisfaction is always of the greatest importance. In that sense, the adage remains true. In fact, it is Read More