Customer service representatives are on the frontlines of a brand’s interactions with customers. Often times they have the power to make or break a customer’s relationship with a business, inspiring either customer loyalty or customer frustration. The best customer service reps Read More
We’ve all been there before. You call customer service or log on to live chat support, and you’re told that there’s a 10-minute to two-hour wait before you’ll get a live person. Once you’re connected to a live person, they Read More
Crowd Sourcing Week took place this week in Geneva, Switzerland and Mila CEO Manuel Grenacher took the stage on Tuesday to talk about crowdsourced customer service along with Thomas Staudte, Project Manager of Swisscom Friends, from our partner Swisscom. During Read More
Let’s say you’re walking through the mall, and spot an amazing pair of leather shoes in a storefront window. You head into the store, pick up the shoe, and tell the sales associate you’d like to try the pair on. Read More
Today, customer service has become more important than ever. Businesses need to provide and customers expect to receive a high-level of customer service from everywhere they spend money. Customers are more demanding than ever. From in-store to phone to social Read More
Recently, I decided to visit a local tea shop in Germany that sells high-quality teas. Though I follow the shop on Instagram, and had already tried a couple of their teas at local cafes, this would be my first time Read More
In the second season of “Mad Men,” Harry Crane, a forward-thinking mid-level advertising executive, suggests to the head of the agency that they should have a television department. To Harry, TV media was the future of advertising. And you know Read More
We’re on a bit of a roll here at Mila. In the last 12 months, we’ve been pursuing a strategy of taking the collaborative economy to large companies. On Monday we launched our third partnership in the past year – Read More
On Monday, Switzerland’s renewable energy provider IWB embarked on a new initiative to raise energy efficiency awareness in the home. In partnership with Mila, IWB launched “IWB Friends,” an online marketplace where IWB customers can find neighbourhood energy experts who Read More