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Tag: Customer Happiness
Today’s Most Common Tech Faux Pas
These days, everyone seems to know something about technology. Smartphones are the norm and have been around for quite a while now, so most other smart devices have been designed to function similarly – with simple layouts, clear fonts, and boldly colored Read More
Why Customer Satisfaction is So Important
We’re all familiar with the old adage, “The customer is always right.” Customers may not always be right, of course, but their satisfaction is always of the greatest importance. In that sense, the adage remains true. In fact, it is Read More
How To Build Engaged Service Communities For More Customer Happiness
There’s no question we live in an age of rapid technological advancement. Just about everyone carries a computer in their pocket these days, and futuristic technologies like self-driving cars and artificial intelligence seem right around the corner. With new devices Read More
10 Things Your Customer Support Team Should Never Say
“Customer service, this is Kelly. Oh my God, I’m so sorry. That is so messed up. Everyone here is so upset; you have no idea. Rest assured, your voice has been heard. OK, I’ll be thinking about you all day.” Read More
Facilitating Human Interactions to Increase Customer Happiness
In today’s increasingly digital world, many of our connections are made and generated online. From crowdsourced service to social media mentions, customer service is also done using a keyboard, rather than face-to-face in-person or talking with an actual human person Read More
How To Provide Great Customer Service During the Holidays
I remember distinctly one year where my mother received a new Macbook for Christmas. While she was excited to have a new computer, she couldn’t figure out the best way to transfer files from her old PC to her new Read More
What You Need to Know About Telecom Customer Experience
If your business is looking for a competitive advantage, customer experience and customer loyalty will give you it. Customer loyalty drives growth and profitability. According to the Customer 2020 report, in the coming years, customer experience will only continue to Read More
These Customer Service Stories Will Make You Cry
Beyond answering questions about product or services, providing customer service and creating a great customer experience often means connecting to customers on a human level. Customer service representatives who solved customer problems from a place of compassion are what make Read More
The Importance of Call Center Efficiency [Infographic]
Call center agents have a tough job. They spend their work days answering call after call from sometimes confused, and often angry, customers. When agents are stumped by a customer’s inquiry, they use a large amount of time looking for Read More