Want to set up your home lights so they turn on as soon as you walk through the front door? Or have your music start to play in certain rooms of your house without you having to get up from Read More
Tag: Crowdsourcing
How To Provide Great Customer Service During the Holidays
I remember distinctly one year where my mother received a new Macbook for Christmas. While she was excited to have a new computer, she couldn’t figure out the best way to transfer files from her old PC to her new Read More
On-Demand Service: An Interview with the New CEO of Mila
With Swisscom’s investment in crowd customer service startup Mila, founder and former Mila CEO Manuel Grenacher will transfer his responsibilities to Christian Viatte. Previously Head of Service Experience and Innovation at Swisscom, Viatte (40) will immediately take over operations Read More
Fifty Shades of the Sharing Economy
Everyone has needs, but what if you could get by without buying all of the things you need from traditional businesses? You get your furniture for free second-hand from Craigslist, borrow power tools to hang curtains from a neighbor, order Read More
The New Rules of the Collaborative Economy
The collaborative economy is “a fast growing segment where common technologies enable people to get the goods and services they need from each other, peer to peer, instead of buying from established corporations.” According to a new report called “The New Read More
Swisscom wins the Crowd Collaboration Award for crowd customer service
People are using technologies to share their resources, such as automobiles, houses, tools, or even their own labor, with other people. Crowd Companies, an organization under the management of Jeremiah Owyang, has set itself the objective of showing companies how Read More
Mila CEO Manuel Grenacher: A Profile
Hi, What’s your background? Were you always interested in customer service and the crowd? Manuel Grenacher, Mila CEO: My background is in computer science, so it was more tech-y than service oriented. My parents run a small company that produces Read More
9 Coolest Uses of Crowdsourcing in Traditional Companies
Time and time again the crowd has proven to be a useful tool for businesses and people alike. Waze, a crowdsourced mobile traffic solution, goes beyond GPS to help drivers in congested cities navigate to their destinations as obstruction-free as Read More
How Telecom Providers Can Improve Customer Service Using the Power of Their Customers
When it comes to customer service, telecom companies are frequently ranked as one of the worst providers. A recent UK customer satisfaction survey found that telecoms’ customer service quality has been declining in the past 18 months. If telecom companies Read More
Top 4 Benefits of Crowd Customer Service
Crowd customer service is one of the fastest growing sectors in customer service. And it makes sense. Many companies use automation on their phone lines and websites to filter and reduce the number of customers that call center agents have Read More