Want to set up your home lights so they turn on as soon as you walk through the front door? Or have your music start to play in certain rooms of your house without you having to get up from Read More

Want to set up your home lights so they turn on as soon as you walk through the front door? Or have your music start to play in certain rooms of your house without you having to get up from Read More
I remember distinctly one year where my mother received a new Macbook for Christmas. While she was excited to have a new computer, she couldn’t figure out the best way to transfer files from her old PC to her new Read More
With Swisscom’s investment in crowd customer service startup Mila, founder and former Mila CEO Manuel Grenacher will transfer his responsibilities to Christian Viatte. Previously Head of Service Experience and Innovation at Swisscom, Viatte (40) will immediately take over operations Read More
Everyone has needs, but what if you could get by without buying all of the things you need from traditional businesses? You get your furniture for free second-hand from Craigslist, borrow power tools to hang curtains from a neighbor, order Read More
The collaborative economy is “a fast growing segment where common technologies enable people to get the goods and services they need from each other, peer to peer, instead of buying from established corporations.” According to a new report called “The New Read More
People are using technologies to share their resources, such as automobiles, houses, tools, or even their own labor, with other people. Crowd Companies, an organization under the management of Jeremiah Owyang, has set itself the objective of showing companies how Read More
Hi, What’s your background? Were you always interested in customer service and the crowd? Manuel Grenacher, Mila CEO: My background is in computer science, so it was more tech-y than service oriented. My parents run a small company that produces Read More
Time and time again the crowd has proven to be a useful tool for businesses and people alike. Waze, a crowdsourced mobile traffic solution, goes beyond GPS to help drivers in congested cities navigate to their destinations as obstruction-free as Read More
When it comes to customer service, telecom companies are frequently ranked as one of the worst providers. A recent UK customer satisfaction survey found that telecoms’ customer service quality has been declining in the past 18 months. If telecom companies Read More
Crowd customer service is one of the fastest growing sectors in customer service. And it makes sense. Many companies use automation on their phone lines and websites to filter and reduce the number of customers that call center agents have Read More