Samsung and the Mila platform offer neighborly service at the touch of a button Zurich, 14. June 2017 – Shortly after the new Samsung Galaxy S8 and S8+ go on sale, Samsung Switzerland and Mila.com are introducing a new on-demand Read More
Tag: Crowdsourcing
How Retailers Can Enter the Mass Market of Connected Home
As the connected home and the internet of things become more sophisticated, one major barrier is customer adoption. It’s a classic chicken-and-egg problem, the sort of problem regularly faced by revolutionary new technologies, from electric cars (which continue to suffer Read More
The Crowd is an Indispensable Ally in the On-Demand Economy
It’s established wisdom that there is strength in numbers. In the business world, no recent phenomenon has demonstrated this better than the crowd. Although the benefits for customers as well as companies are indisputable, many companies have been hesitant to Read More
How to Leverage the Crowd to Drive Innovation
One of the biggest challenges of running a successful business in this day and age is the constant need to innovate. In this economy, if you’re not swimming, you’re sinking, and it’s vitally important to continue improving your products and Read More
Facilitating Human Interactions to Increase Customer Happiness
In today’s increasingly digital world, many of our connections are made and generated online. From crowdsourced service to social media mentions, customer service is also done using a keyboard, rather than face-to-face in-person or talking with an actual human person Read More
Why You Should Use Offline Communities To Grow Your Business
As online communities continue to grow in different business sectors, the idea of offline communities has started to take hold as an important real-world companion to the digital space. The most popular way to build an offline community is for Read More
5 Reasons Implementing Crowd Service Fails
It’s really no surprise crowd service is gaining popularity among different kinds of businesses. The crowd can help a company innovate and provide better, more convenient service to their customers. Looking for a great way to come up with new Read More
Consumer Trends of 2016
As consumers’ desires and expectations continue to morph and transform, different trends are shaping up to dominate 2016. We’ve seen companies embrace texting customers on WhatsApp and small retailers upping their customer service offerings to compete with online retail behemoths. Read More
Why Crowdsourcing Customer Service Is Not Outsourcing
The Internet has evolved into a communication tool that has wildly changed a lot of things, including customer service. There was once a time when chat rooms were the “in” thing. Then came message boards. Then came online forums. On Read More
Gig Economy Poll Reveals Surprising Insights
Sharing economy, gig economy, on-demand economy: no matter what you want to call it, crowdsourcing and sharing are here to stay. Time Magazine conducted a poll to determine the size and makeup of this new economy, and discovered some interesting Read More