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How To Ensure The Quality of Crowdsourced Services

Trust is the cornerstone of the collaborative economy. Without the ability of consumers to believe they can trust one another and act on that trust, peer-to-peer marketplaces like Uber, Airbnb, and Mila couldn’t exist. But what we’ve learned is that Read More

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How to Convince Your Colleagues to Crowdsource Customer Service

In the second season of “Mad Men,” Harry Crane, a forward-thinking mid-level advertising executive, suggests to the head of the agency that they should have a television department. To Harry, TV media was the future of advertising. And you know Read More