At Mila, we spend a lot of time talking about the advantages of the gig economy. And operating in this new space can certainly have its advantages—lower overhead and quicker response times are chief among them—but it’s not all roses Read More
Why Robots Won’t Take Tech Service Jobs
In 2016, an AI named AlphaGo succeeded at something most people thought impossible: it beat a human at Go, the traditional Chinese board game known for its hugely complex strategies. Lee Sedol, renowned Go player, predicted lost four out of Read More
Mila App As a Tool for Customer Acquisition and Rebookings
This February, the new Mila App was launched. With the integrated Mila Bot and immediate service features, customers can use the automated Mila Bot assistant to schedule an appointment with a Mila tech at a time of their choosing, or Read More
IFA 2017 Preview: What’s in Store at Berlin’s Tech Summit
What’s that smell in the air? Crisp, fresh, and a little plasticy—it must be IFA season. That’s right, the 2017 iteration of Berlin’s annual technology trade show is almost upon us, and we at Mila have collected all the juiciest Read More
7 Practical and Playful Questions to Ask Alexa
By now, you’ve probably heard of Alexa. If you haven’t, don’t worry. You will. Because Alexa – Amazon’s voice-powered, intelligent personal assistant – is becoming increasingly more popular and increasingly more capable by the day. Through the Amazon Echo and Read More
Telecoms Must Adapt or Become Obsolete
The impact of digitization and the integration of the internet with the physical economy continues to have knock-on effects on every sector imaginable. From steel and oil to consumer goods and media, no area of the global economy can avoid Read More
How Telcos Can Offer On-Demand Service while Reducing Costs
“Your technician service window is between 9am and 5pm. Please be at home and ready for your service technician to arrive during that time.” Signing up for internet can be miserable. Being forced to take a day off work and Read More
Today’s Most Common Tech Faux Pas
These days, everyone seems to know something about technology. Smartphones are the norm and have been around for quite a while now, so most other smart devices have been designed to function similarly – with simple layouts, clear fonts, and boldly colored Read More
Bouygues Telecom offers neighborhood tech support to French customers
Locals in Nice can now call on a community of Bouygues Telecom Friends selected by the on-demand platform Mila to assist them with technology. With the goal of making technology simple and accessible to all, Bouygues Telecom is the first Read More
Interdiscount delivers service in real-time
Customers can now schedule convenient home tech services at every Swiss Interdiscount location Washing machine delivery and installation, TV station configuration or smartphone setup—all at the click of a button. Together with the service platform Mila.com, the largest home electronics Read More