Making every customer happy. That’s the goal of Aisha Mäder who has been working in our Customer Service Team since March 2018. «I love to make people happy. Therefore I feel home here at Mila as the company also helps Read More
Mila Academy: Learn, exchange and get more service calls
Mila Friends and Pros can now take free courses on our new Mila Academy page to upskill. Furthermore, the academy is a great way to engage with other Mila Partners. Listen to the interview with Sandra Wycech, Head of Mila Read More
New Mila platform – lots of new features
On 26 July, mila.com, the platform that links you with local tech support, introduced a new design and new features that further expand the service for users. The focus is on an improved customer experience that proactively accompanies the Mila Read More
Book tech service with Alexa and Google Home: Conrad Friends by Mila can now be booked via voice commands
Omnichannel provider Conrad Electronic is widening its home tech service platform in cooperation with the Mila service platform Now customers can book service appointments with Alexa and Google Home using voice controls A simple, uncomplicated process for immediate service As Read More
How to Market Yourself As Technician on Mila
You registered as a Mila Friend and entered your skills. Now you can start accepting “deals”. Mila provides you service requests from partners like Swisscom, Samsung, Conrad or Interdiscount. But what else can you personally do to get more deals? Read More
More Service Requests on Mila With These Tipps!
Congratulations! You have successfully created a profile on Mila. The real work is just getting started – the customers do not come just like that. Think about how you want to convince your potential customers of you and your abilities. Read More
How to Make Use of the Gig Economy while Avoiding Worker Misclassification
At Mila, we spend a lot of time talking about the advantages of the gig economy. And operating in this new space can certainly have its advantages—lower overhead and quicker response times are chief among them—but it’s not all roses Read More
Why Robots Won’t Take Tech Service Jobs
In 2016, an AI named AlphaGo succeeded at something most people thought impossible: it beat a human at Go, the traditional Chinese board game known for its hugely complex strategies. Lee Sedol, renowned Go player, predicted lost four out of Read More
Mila App As a Tool for Customer Acquisition and Rebookings
This February, the new Mila App was launched. With the integrated Mila Bot and immediate service features, customers can use the automated Mila Bot assistant to schedule an appointment with a Mila tech at a time of their choosing, or Read More
IFA 2017 Preview: What’s in Store at Berlin’s Tech Summit
What’s that smell in the air? Crisp, fresh, and a little plasticy—it must be IFA season. That’s right, the 2017 iteration of Berlin’s annual technology trade show is almost upon us, and we at Mila have collected all the juiciest Read More