We do more and more things on the internet every year. Each year it seems like a new process becomes electrified and automated. Email, phone calls, the list goes on. But until we invent teleportation or get really, really good Read More
Author: Ricarda Schütz
Ricarda Schütz ist Teil der Mila Redaktion und schreibt leidenschaftlich gerne Beiträge rund um das Thema Technik.
Introducing the Mila Facebook Bot
Over the past decade, the amount of time people spend on Facebook has skyrocketed—Facebook’s 1.44 billion active users around the globe spend, on average, more than 20 minutes a day on the platform. What does this mean? It means that Read More
Why Customer Satisfaction is So Important
We’re all familiar with the old adage, “The customer is always right.” Customers may not always be right, of course, but their satisfaction is always of the greatest importance. In that sense, the adage remains true. In fact, it is Read More
How Crowd Service Helps Companies Cope with Growing Need for Tech Support
Home is where the smart is. For a growing number of people, home is starting to feel even safer with the advancement of smart-home technology. Nearly every part of the house can now be controlled, put on a schedule, and Read More
The Gap Between Consumption and Service and Why People Will No Longer Tolerate It
Click. Tap. Push. Voila! What you wanted is only minutes away, be it a pizza, an Uber, or to enter your home with the heat already on, lights already glowing, and music already playing. From the way you bought your Read More
How to Prevent Fraud in Online Communities
By now, pretty much everyone is comfortable doing business on the internet. We order pizza, buy books and gifts, plan vacations, and book hotels and flights and just about anything you can exchange for money. This is almost always undertaken Read More
7 Must Read Books on Service
Reading something other than a job description or instruction manual might not automatically seem like a good thing to do before you start a service role. But there are actually quite a few books it’d be worth reading before your Read More
The Best Way to Provide Service to a Difficult Customer
No matter the industry, every business encounters difficult customers. Maybe they are upset because they’ve been let down by product performance, long wait times, or a customer just has a cranky personality in general. Service crowd members and anyone else Read More
Why Having a Diverse Service Crowd is Important
It’s no secret that tech can be an overwhelmingly male and homogenous work environment. In a survey done by Forbes of nine top tech companies, minorities made up only a small portion of the employees. And each company’s workforce was Read More