Bouygues Telecom Friends

Bouygues Telecom offers neighborhood tech support to French customers

Locals in Nice can now call on a community of Bouygues Telecom Friends selected by the on-demand platform Mila to assist them with technology.

With the goal of making technology simple and accessible to all, Bouygues Telecom is the first French operator to offer a localized tech assistance service to its customers. In particular, Bouygues Telecom customers will be able to benefit from on-demand technical assistance services and personalized help with their Bouygues Telecom equipment.

Thanks to a partnership between Bouygues Telecom and the on-demand platform Mila, which specializes in the recruitment and management of specialized tech support communities, starting now the operator’s customers in Nice can call on the first Bouygues Telecom Friends.

The Bouygues Telecom Friend, who is requested via the Mila site, is someone from the neighborhood who is particularly at ease with technology and ready to assist Bouygues Telecom customers. For example, a customer can book a Friend to help with configuring a smart phone, connecting a Bbox or help learning the advanced features of a tablet or smart phone.

For customers of Bouygues Telecom, the process is simple. Once the service request has been registered via the Mila platform, Mila sends the request to four local Bouygues Telecom Friends with the required skills. The Friend contacts the customer directly to finalize the appointment and the cost of the service. In just a few steps, the customer can also view the profile of the Bouygues Telecom Friend including profile picture and skills.

“We have selected Mila for this first effort in the collaborative economy. Mila is a simple, reliable and robust on-demand platform that guarantees high-quality service and peace of mind for our customers,” says Alain Angerame, Bouygues Telecom Customer Relations Director. “The aim is not to replace our technicians, but to provide additional service, especially during times of day during which our other technicians are unavailable, all while taking part in the sharing economy. ”

Bouygues Telecom is spearheading a proactive innovative step in devising the tech service of tomorrow. Throughout 2017, a series of initiatives around community-based customer relations, chatbots and artificial intelligence will push this goal closer to reality.

After Nice, Bouygues Telecom hopes to extend this new service across the whole of Metropolitan France.

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