Whether it’s crowd service, customer service, or a tech repair, receiving service is part of our daily lives. And what better way to remember that than to recall the funny, moving, and thrilling service moments that have been featured in TV shows and films.
Read on for some of the best service scenes in film and TV:
The award-winning hacker drama actually starts with a service call. Elliot works for a company that provides IT for a large corporation called Evil Corp. Overnight, Evil Corp gets hacked with an attack that has dramatically slowed the server. Since this is Elliot’s company’s biggest client, he and his boss are flown by private jet to service the main data server. Once there, Elliott discovers the malicious software that’s causing the problem. Unfortunately for Evil Corp, instead of completely fixing the server, Elliot decides to leave the malicious software root there. Thus, setting the stage for the ultimate hack to take down the corporation later on in the season.
Paying attention to the customer is an important part of service. In one of the funniest scenes of the holiday film, Alan Rickman’s character goes to buy a necklace for his mistress at the mall. The customer service representative at a jewelry stand, played by Mr. Bean, immediately begins to overdo his customer service. He does the gift wrapping with all kinds of strange and unnecessary decorations. The problem is Rickman’s character is in a hurry to buy the necklace because his wife is also shopping in the mall. He grows increasingly nervous, hoping his wife doesn’t show up to see that he’s buying the necklace (since she’s not the one who’ll be getting it). Unfortunately, he’s not so lucky, and she arrives, just as Mr. Bean is putting the final touches on the gift.
Fast service is the best service. A very funny scene in the animated film, Zootopia, demonstrates this well. In the film, Officer Judy, a rabbit, is in a hurry. She needs a sloth at the DMV (Department of Motor Vehicles) to quickly run a license plate, so she can get back on the road and beat rush hour traffic. But “quickly” and “sloth,” don’t exactly go together. The sloth moves incredibly and frustratingly slow. And it doesn’t help that Officer Judy’s partner distracts the sloth with a joke that he must tell his fellow sloth co-worker. They laugh, very slowly about it as Officer Judy glares at them waiting for them to do their jobs.
The Cable Guy
This psychological thriller comedy is one big service “don’t.” Jim Carrey plays a cable service repairman, who installs and fixes cable television for customers. However, after doing an illegal favor (installing premium movie channels for free) on a customer named Steve’s TV, the Cable Guy begins to stalk his new “preferred customer.” He sabotages Steve’s cable service, preventing any of the channels from working. He then blackmails Steve into being friends and hanging out with in exchange for fixing the problem.
Being judged is never fun, especially when you walk into a store where you expect to receive good customer service. But plenty of people judge a book by its cover, including service reps sometimes. In the famous “Pretty Woman” scene, Julia Robert’s character goes into a Beverly Hills boutique on Rodeo Drive. She looks at dresses and asks the sales representative how much one costs. The response? “I don’t think this would fit you.”
Robert’s character reminds the sales rep she asked about the price, not the size. The sale rep keeps being unhelpful, assuming that Roberts’ character has no money. But later on, when Roberts comes back in an expensive outfit, the sales representative realizes she missed out on a huge commission due to being rude. Lesson learned: don’t make assumptions about customers when asked for service. Give customers what they want.
The Netflix series “Jessica Jones” also uses service as a way to start the story. The main character, Jessica Jones works as a private investigator. When she’s hired by a couple who need to find their daughter, she discovers the girl is being held captive by the same man who abused her. Despite not wanting to ever go near the man again, Jessica’s sister convinces her to keep providing P.I. services and get the girl back to her parents. Unfortunately, their reunion doesn’t end how Jessica planned, forcing her to go into Marvel superhero mode.
Black Mirror “Be Right Back”
In the Netflix futuristic drama series, a young woman’s boyfriend tragically dies right before she finds out she’s pregnant with their baby. For consolation, she’s offered a service that creates an AI duplicate of him. Through this service, she can feel like she’s talking to him. However, things take a turn for the worse when the service offers an upgrade that includes a synthetic body that looks exactly like her dead boyfriend. The synthetic body walks, talks, and “lives” using his AI personality to disastrous consequences.
Game of Thrones
Successfully completing a service request is more important than bragging about how good you are at the service you provide. Oberyn Martell, one of the greatest characters in “Game of Thrones” unfortunately meets his end the same way a lot of other GoT characters do. Why? Well, Oberyn decides to offer his service as a fighter to be Tyrion’s champion in a fight against a large knight called the Mountain (Tyrion’s an imp who would lose in hand-to-hand combat). But Oberyn is a cocky fighter. He’s winning the fight against the Mountain and could finish him off, but decides to taunt him instead. And this cockiness leads to him failing to finish the job, which leads to his own demise. Also leaving one very unhappy customer named Tyrion.
After being dumped by her fiancee, Rachel gets a waitress job at Central Perk coffee shop to support herself. But she is a terrible waitress. She gets every order wrong, and at first doesn’t even realize it. She think she’s providing great customer service. When she finally quits, she tells her manager, “You know what? I am a terrible waitress, do you know why I’m a terrible waitress? Because, I don’t care. I don’t care. I don’t care which pot is regular and which pot is decaf, I don’t care where the tray spot is, I just don’t care, this is not what I want to do. So I don’t think I should do it anymore.” Providing good service means caring about your customers and the quality of the service you provide.
Credit picture: Mr. Robot. USA Network