Call center agents have a tough job. They spend their work days answering call after call from sometimes confused, and often angry, customers. When agents are stumped by a customer’s inquiry, they use a large amount of time looking for information that can solve the customer’s problem. Their time is your business’s money, as call center costs add up per minute, per customer. Call center efficiency means delivering customer delight and creating customer happiness as long wait times go down and resolution rates go up. Check out the infographic below to see what call center efficiency means today.
Crowdsourced service will make your customer service more efficient. It’s cheaper, more convenient, and gives your customers access to personal, individualized service.