swisscom Archive

FT Sharing Economy Summit 2016

Mila.com CEO Christian Viatte Discusses How Corporates Are Using the Power of the Crowd to Improve Customer Service Last week, we had the pleasure of speaking at the FT Sharing Economy Summit 2016 in London where Mila.com had been invited to join the “Inclusion, Community, Collaboration – the New Corporate Image” panel, based on our business of helping corporates such as Swisscom, Vodafone Germany and …

On-Demand Service: An Interview with the New CEO of Mila

  With Swisscom’s investment in crowd customer service startup Mila, founder and former Mila CEO Manuel Grenacher will transfer his responsibilities to Christian Viatte. Previously Head of Service Experience and Innovation at Swisscom, Viatte (40) will immediately take over operations and push Mila internationally as an on-demand service provider. We spoke to Chris to find out what he’s up to with Mila. Why did Swisscom …

Sharecon Kick-Off: The Sharing Economy Meets the Traditional Economy

On 27 March, at Zurich’s Swisscom Tower, overlooking the city, the Swiss sharing economy convened for the kick-off of Sharecon. Swiss sharing companies presented their concepts and discussed the opportunities and challenges of the emerging sector. How can traditional companies like Swisscom and SBB use the innovative force of start-ups and where is the sharing economy heading in the future? Whether it’s a parking space, a car, a drill, or clothing – …

Sharing Economy Business News Roundup: From Copycats to the Purest Vision

Welcome to the first post of the “Sharing Economy Business News Roundup”, that will keep an eye out on interesting articles discussing the business of the sharing economy and collaborative consumption. We’ll be curating the best links we find with a special focus on articles that examine the business models emerging from this space. For this week, we see that the sharing economy has reached a …

Interview with Mila CEO Manuel Grenacher Mila on “Swisscom Neighborhood” launch

Today, Swisscom, Switzerland’s largest telecommunications company, launched “Swisscom Neighborhood”, its peer-to-peer tech support marketplace where its residential customers can find local, approved support to help solve their tech challenges. Mila, the Swiss-founded mobile and online task marketplace, is powering the marketplace with their platform. We talked to Manuel Grenacher, CEO of Mila, to ask him about crowdsourcing technical support on Mila, and how corporations are …