Swisscom friends Archive

FT Sharing Economy Summit 2016

Mila.com CEO Christian Viatte Discusses How Corporates Are Using the Power of the Crowd to Improve Customer Service Last week, we had the pleasure of speaking at the FT Sharing Economy Summit 2016 in London where Mila.com had been invited to join the “Inclusion, Community, Collaboration – the New Corporate Image” panel, based on our business of helping corporates such as Swisscom, Vodafone Germany and …

Swisscom Survey Shows: Customers Love Crowd Service

On the basis of a survey conducted by Swiss telecom provider Swisscom, Mila has released an infographic that uncovers interesting average customer profiles and shows how customers are using the crowd service platform. To better understand how customers are using Mila’s crowdsourced service, telecom provider Swisscom conducted a survey amongst customers using Swisscom Friends. Swisscom Friends was launched by Mila and Swisscom in late 2013 …

On-Demand Service: An Interview with the New CEO of Mila

  With Swisscom’s investment in crowd customer service startup Mila, founder and former Mila CEO Manuel Grenacher will transfer his responsibilities to Christian Viatte. Previously Head of Service Experience and Innovation at Swisscom, Viatte (40) will immediately take over operations and push Mila internationally as an on-demand service provider. We spoke to Chris to find out what he’s up to with Mila. Why did Swisscom …

On-Demand Service: Swisscom Purchases Majority Stake in Mila

For two years, Swiss ICT provider Swisscom has offered its customers additional, flexible and fast on-site customer support with “Swisscom Friends.” Today, Swisscom is announcing that it has purchased a majority stake in startup Mila. Swisscom is using this investment to further pursue its activities within the sharing economy. With Swisscom Friends, customers get easy and competent support in their neighborhood for a price they …

Telcos With Innovative Customer Service

Take note. Innovative customer service is not just about making your business more prosperous, it’s about making customers’ lives easier. The old customer service style of depending solely on call centers and in-person appointments is rapidly fading, as multi-channel customer service grows in popularity. It’s a great time for companies to use creative and innovative ways to help solve their customer’s problems, prevent those problems, …

Older Age Groups Are Putting Trust in the Sharing Economy

We’re used to reading or hearing stories about how Millennials – those in their twenties and early thirties – are driving the sharing economy. The conventional wisdom is that this demographic is more willing to rent or share from one another, and more likely to provide sharing services. A Nielsen survey found that 35 percent of 21-34 years olds were “likely to rent products from …

FT Sharing Economy Summit: The Unstoppable Sharing Economy

Last week, Mila attended the Financial Times’ inaugural Sharing Economy Summit along with Thomas Staudte, Project Manager of Service Experience and Innovation at Swisscom, our partner, and incidentally, Switzerland’s largest telecoms provider. Thomas had been invited to speak on the panel, “Will the Sharing Economy Help — or hinder — businesses?” and to share his experiences with Swisscom’s crowdsourced “Swisscom Friends.” The service, now in …

Crowdsourcing Customer Happiness: the Future of Customer Support

We’re on a bit of a roll here at Mila. In the last 12 months, we’ve been pursuing a strategy of taking the collaborative economy to large companies. On Monday we launched our third partnership in the past year – IWB Friends, a crowdsourced service platform for Basel-based renewable energy provider IWB. What exactly does this mean? We build platforms that match a company’s customers …

Sharing Economy News: About Insurance Industry Opportunity and Crowdsourcing Customer Support

Question of Necessity of Insurance for Growing Sharing Economy As the sharing economy continues to evolve, it’s clear that certain protections are needed for all players, both to build trust in fledgling marketplaces and to compensate should something go wrong. In fact, as the sharing economy moves from a small “feel good” movement and into the corporate world, where businesses are looking to embrace sharing …