Service Archive

Why Customer Satisfaction is So Important

We’re all familiar with the old adage, “The customer is always right.” Customers may not always be right, of course, but their satisfaction is always of the greatest importance. In that sense, the adage remains true. In fact, it is possibly more relevant now than ever before, as customers’ tastes and exigencies have expanded along with their range of choices. In today’s extremely fast-paced environment, …

How AI Will Affect Service

Remember the Steven Spielberg film A.I., about the adorable child robot with feelings? Back then, artificial intelligence, or AI for short, was an obscure term used only by sci-fi enthusiasts and computer programmers. Nowadays, it affects all our lives, and in many more ways than most of us realize. No, we may not have fully realistic, high-tech android children to play with (yet?), but we’re …

How To Build Engaged Service Communities For More Customer Happiness

There’s no question we live in an age of rapid technological advancement. Just about everyone carries a computer in their pocket these days, and futuristic technologies like self-driving cars and artificial intelligence seem right around the corner. With new devices being invented all the time, it can be hard for consumers to keep up. Paradoxically, people expect more from their tech than ever before. So …

7 Must Read Books on Service

Reading something other than a job description or instruction manual might not automatically seem like a good thing to do before you start a service role. But there are actually quite a few books it’d be worth reading before your next service gig. Enhancing the customer experience, building customer loyalty, and creating customer happiness are all subjects that often pop up when talking about service. …

Why Having a Diverse Service Crowd is Important

It’s no secret that tech can be an overwhelmingly male and homogenous work environment. In a survey done by Forbes of nine top tech companies, minorities made up only a small portion of the employees. And each company’s workforce was made up of less than half of female employees (generally, women were one-third of the tech workforce). Diversity has been a hot topic in many …

9 Best Service Scenes in Film and TV

Whether it’s crowd service, customer service, or a tech repair, receiving service is part of our daily lives. And what better way to remember that than to recall the funny, moving, and thrilling service moments that have been featured in TV shows and films. Read on for some of the best service scenes in film and TV: Mr. Robot The award-winning hacker drama actually starts …

What the Future of Service Will Look Like

Today’s market climate requires businesses to look ahead at current trends to see how they will affect the future. According to a report by Walker Intelligence Consulting Firm, to stay competitive, service businesses must create a great customer experience. This will be more important than service price points or any products a business offers. The customer of the future will be more empowered and more …

What Pinterest’s AI Shopping and Visual Search Means for Service

AI is changing everything from how we write emails to chat to how we shop. Pinterest has implemented a new AI function that lets users conduct visual searches and marks items they can buy, then links out to websites to buy them. Pinterest has over 20,000 merchant partnerships in place and more than 10 million unique products users can purchase. Often time when out and …

How Chatbots and AI Create Email Auto-Replies with Intelligent Answers

After emailing a service request to a company, there’s nothing better than receiving a quick reply. Often times though, quick replies are automated and say something like, “Thank you for your email. A representative will be in touch to help shortly.” While you may initially feel happy that your email request was acknowledged, wouldn’t it be even better to receive a quick reply that includes …

AI and the Service Robot Worker

Amelia has a resume that’d make her a great hire at a lot of companies, which is why quite a few companies have brought her on board to improve their service performance. Amelia’s incredibly intelligent and self-learning. The only thing is: Amelia isn’t human. Amelia’s a service robot worker. In London, a city government has recently employed Amelia to assist with customer service. Sure, many …