service innovation Archive

Why Having a Diverse Service Crowd is Important

It’s no secret that tech can be an overwhelmingly male and homogenous work environment. In a survey done by Forbes of nine top tech companies, minorities made up only a small portion of the employees. And each company’s workforce was made up of less than half of female employees (generally, women were one-third of the tech workforce). Diversity has been a hot topic in many …

8 Companies That Create Innovative Customer Experiences

Nowadays, having innovative customer service is a high priority for many businesses. Software company Adobe conducted a research survey and found that 89% of companies say customer experience is the way they plan to compete with other businesses. What is innovative customer experience? An Adobe executive gave an example of clicking on a landscaper’s display ad that led her to put in her information and …

Why AI Means Better Service

For businesses, providing great service is more important than ever. More companies are realizing that staying competitive they must invest in service. But what does investing in service mean? Sure, it could mean hiring more service representatives, creating more products, or offering more service options such as crowdsourced service. But there’s one investment that’s a very smart one for service businesses when looking towards the …

Why You Should Keep Customers At Ease Through Messaging Apps

Think about how much time you spend on social media. Now compare that to how much time you spend on messaging apps trading texts, photos, videos, and links with friends and family. Is it about the same amount of time? Greater? Messaging apps are poised to become the “biggest Internet phenomenon since the app store” according to social media platform, Buffer. Rather than social networking …

How Mila Finds the Perfect Customer Service Match

We all have our own tastes for everything from what we like to eat for breakfast to our preferred seat on an airplane. Chances are that when you want something whether it’s food, a product, or service you’d prefer to find it locally rather than needing to go far to get it or waiting a long time for it to be delivered. Customer service is …