Service Crowd Archive

Your questions answered: Who needs a culture of innovation?

Lately, it seems like every company has dedicated itself to establishing a “Culture of Innovation” amongst its employees. From decades-old, established industry players to brand-new, way-outside-the-box startups, it seems that everyone agrees that a culture of innovation is integral to the performance and success of a modern company. But just what is a culture of innovation? Q: What is a culture of innovation? Support and …

The Best Way to Provide Service to a Difficult Customer

No matter the industry, every business encounters difficult customers. Maybe they are upset because they’ve been let down by product performance, long wait times, or a customer just has a cranky personality in general. Service crowd members and anyone else who provides service should know how to handle this type of customer and still get the job done well. It may not be the easiest …

Why Having a Diverse Service Crowd is Important

It’s no secret that tech can be an overwhelmingly male and homogenous work environment. In a survey done by Forbes of nine top tech companies, minorities made up only a small portion of the employees. And each company’s workforce was made up of less than half of female employees (generally, women were one-third of the tech workforce). Diversity has been a hot topic in many …

The Work Perks of Being Part of an On-Demand Service Crowd

Many of us have taken part in crowdsourced service. Whether it was a ride from Uber, a task completed from TaskRabbit, or a food delivery from Foodora, receiving service from a crowd member has become a normal part of the weekly routines for many people. In America alone, according to Pew Research Center, 72% of people have used some type of on-demand online service. And …

What the U.S. Can Learn From European Service

As pointed out in an earlier post on what Europe can learn from U.S. customer service, service desires and expectations differ depending on the region of the world. Some Europeans dislike the American-style of service that involves the service representative proactively being friendly and attentive. In some European countries, people want to be left alone, and want to approach representatives when they need service, rather …

5 Reasons Implementing Crowd Service Fails

It’s really no surprise crowd service is gaining popularity among different kinds of businesses. The crowd can help a company innovate and provide better, more convenient service to their customers. Looking for a great way to come up with new ideas or products for a business? Look, no further than crowdsourcing. However, if crowd service is not implemented correctly, it’s probably doomed to fail. Take …