On-Demand Service Archive

How to Make Use of the Gig Economy while Avoiding Worker Misclassification

At Mila, we spend a lot of time talking about the advantages of the gig economy. And operating in this new space can certainly have its advantages—lower overhead and quicker response times are chief among them—but it’s not all roses and lollipops. As on-demand companies from Uber to Airbnb have learned in courthouses around the world, there’s often a price to pay for being a …

Mila App As a Tool for Customer Acquisition and Rebookings

This February, the new Mila App was launched. With the integrated Mila Bot and immediate service features, customers can use the automated Mila Bot assistant to schedule an appointment with a Mila tech at a time of their choosing, or alternatively,  request urgent support services within an hour. For the ICT service providers, the app provides a useful tool for planning and managing service orders. …

Telecoms Must Adapt or Become Obsolete

The impact of digitization and the integration of the internet with the physical economy continues to have knock-on effects on every sector imaginable. From steel and oil to consumer goods and media, no area of the global economy can avoid a strategic realignment of some magnitude. Not small among these are telecoms. As an “internet-peripheral” sector, telecoms are uniquely vulnerable to threats originating in the …

Bouygues Telecom offers neighborhood tech support to French customers

Locals in Nice can now call on a community of Bouygues Telecom Friends selected by the on-demand platform Mila to assist them with technology. With the goal of making technology simple and accessible to all, Bouygues Telecom is the first French operator to offer a localized tech assistance service to its customers. In particular, Bouygues Telecom customers will be able to benefit from on-demand technical …

Interdiscount delivers service in real-time

Customers can now schedule convenient home tech services at every Swiss Interdiscount location Washing machine delivery and installation, TV station configuration or smartphone setup—all at the click of a button. Together with the service platform Mila.com, the largest home electronics retailer in Switzerland wants to revolutionize home tech services. On Mila, Interdiscount customers can book on-sitetechnical assistance from certified service providers for their home or …

Samsung Friends makes it easier to switch to the new Galaxy S8 and S8+

Samsung and the Mila platform offer neighborly service at the touch of a button Zurich, 14. June 2017 – Shortly after the new Samsung Galaxy S8 and S8+ go on sale, Samsung Switzerland and Mila.com are introducing a new on-demand service to help users upgrade their devices for only 69 CHF. Over 3000 Samsung fans have registered in Switzerland to help perform onsite services like …

How to Get Your Employees to Offer On-Demand Tech Service in Your Store

There’s no question that offering value-added services around to in-store consumer electronics purchases is a great way to boost your bottom line and increase revenues. On-demand installation services are no exception to this rule. They provide useful addition for the customer, improving their perception of your brand, while adding little in the way of overhead costs. Additionally, as customers’ service requirements grow and change, they become more accustomed to …

5 Things Retailers Need To Consider When Offering On-Demand Service From The Crowd

Change can be a scary thing. We know. But it’s also exciting, not to mention necessary – especially for businesses. The world is changing, technology is changing, the ways people use products and services are changing, and in order to keep up businesses must change as well. The truth is that compared to the way manufacturers are creating smart products and the way retailers are …