On-Demand Service Archive

4 Tech Trends We’re Watching in 2017

It seems like it’s every month that a new technology takes the world by storm. Just ten years ago, it would have been inconceivable that virtually everybody would be walking around with a tiny computer in their pocket. From transit to entertainment to food, tech is revolutionizing how we humans do just about everything. One aspect of our life that technology seems to be impacting more and …

How the On-Demand Economy is growing up

When Apple released its iconic “There’s an App for that” Iphone 3G commercial in 2009, it seemed a bit hyperbolic. Eight years later, in the age of Uber, Seamless, and countless others, it seems that Apple’s big ideas have proved to be prescient. Though it took a while for the then-outlandish ideas to truly catch on, it’s apparent that we now live in an on-demand …

The Crowd is an Indispensable Ally in the On-Demand Economy

It’s established wisdom that there is strength in numbers. In the business world, no recent phenomenon has demonstrated this better than the crowd. Although the benefits for customers as well as companies are indisputable, many companies have been hesitant to incorporate crowdsourcing as a core component of their business strategies. Those willing to take the plunge stand to make immense gains from a successful harnessing …

Introducing the Mila Facebook Bot

Over the past decade, the amount of time people spend on Facebook has skyrocketed—Facebook’s 1.44 billion active users around the globe spend, on average, more than 20 minutes a day on the platform. What does this mean? It means that if you want to reach someone, Facebook is now just as important a tool as a TV commercial. That’s why we at Mila have a …

Mila launches App with integrated Service Bot and On-Demand Feature

The new Mila App brings customers and service providers together, providing an integrated, all-in-one platform for tech and electronics support solutions. The new App also includes the Mila Bot, an AI assistant that helps customers book technical support on-demand. “Hello, I am your Mila Bot. Do you want to book a service?“ This is the first thing a user sees when they start the new …

2017: Our Predictions for Service

There’s no question that 2016 was an incredible year for service. Indeed, it seems like every year adds a few new service startups and ventures to the industry, which now covers such disparate topics and subjects as transit, answers and information, and food delivery—not to mention tech support! So what’s on the horizon for 2017? Though it’s obviously impossible to predict the future with 100% accuracy, those of …

How Crowd Service Helps Companies Cope with Growing Need for Tech Support

Home is where the smart is. For a growing number of people, home is starting to feel even safer with the advancement of smart-home technology. Nearly every part of the house can now be controlled, put on a schedule, and monitored remotely. Cameras, TV’s, heating and air conditioning, locks, entertainment devices, windows, doors, garages, and even lighting can be managed by our fingertips from many, …

The Gap Between Consumption and Service and Why People Will No Longer Tolerate It

Click. Tap. Push. Voila! What you wanted is only minutes away, be it a pizza, an Uber, or to enter your home with the heat already on, lights already glowing, and music already playing. From the way you bought your smart device to the way you buy on your smart device, consumerism is all about the one-click fix. Such instant satisfaction has been handed to …

The Work Perks of Being Part of an On-Demand Service Crowd

Many of us have taken part in crowdsourced service. Whether it was a ride from Uber, a task completed from TaskRabbit, or a food delivery from Foodora, receiving service from a crowd member has become a normal part of the weekly routines for many people. In America alone, according to Pew Research Center, 72% of people have used some type of on-demand online service. And …

Conrad Friends: Techies Next-Door Helping With Installations

Today Mila announced a new partnership with Conrad, the leading online electronics shop in Europe. Conrad has tapped into the collaborative economy to provide its customer on-demand tech support after the purchase a product. Conrad Friends will be able to help customers with repairs and installations of electronics such as smart home products, WLAN networks, or home entertainment systems. We’ve all done it before…purchased a cool, new …