Mila Archive

Book tech service with Alexa and Google Home: Conrad Friends by Mila can now be booked via voice commands

Omnichannel provider Conrad Electronic is widening its home tech service platform in cooperation with the Mila service platform Now customers can book service appointments with Alexa and Google Home using voice controls A simple, uncomplicated process for immediate service As one of Mila’s first German partners, omnichannel provider Conrad Electronic is expanding its cooperation with the Mila service platform to offer installation, repair, and maintenance …

How to Market Yourself As Technician on Mila

You registered as a Mila Friend and entered your skills. Now you can start accepting “deals”. Mila provides you service requests from partners like Swisscom, Samsung, Conrad or Interdiscount. But what else can you personally do to get more deals? Ever heard of self-marketing? Here are our top tips on how to generate deals for yourself. The good old print advertisement: Flyer: In our Download …

More Service Requests on Mila With These Tipps!

Congratulations! You have successfully created a profile on Mila. The real work is just getting started – the customers do not come just like that. Think about how you want to convince your potential customers of you and your abilities. If you have received a service request, you should complete it so the customer is happy. After all, this should not be your only assignment. …

How to Make Use of the Gig Economy while Avoiding Worker Misclassification

At Mila, we spend a lot of time talking about the advantages of the gig economy. And operating in this new space can certainly have its advantages—lower overhead and quicker response times are chief among them—but it’s not all roses and lollipops. As on-demand companies from Uber to Airbnb have learned in courthouses around the world, there’s often a price to pay for being a …

Mila App As a Tool for Customer Acquisition and Rebookings

This February, the new Mila App was launched. With the integrated Mila Bot and immediate service features, customers can use the automated Mila Bot assistant to schedule an appointment with a Mila tech at a time of their choosing, or alternatively,  request urgent support services within an hour. For the ICT service providers, the app provides a useful tool for planning and managing service orders. …

Interdiscount delivers service in real-time

Customers can now schedule convenient home tech services at every Swiss Interdiscount location Washing machine delivery and installation, TV station configuration or smartphone setup—all at the click of a button. Together with the service platform Mila.com, the largest home electronics retailer in Switzerland wants to revolutionize home tech services. On Mila, Interdiscount customers can book on-sitetechnical assistance from certified service providers for their home or …

Samsung Friends makes it easier to switch to the new Galaxy S8 and S8+

Samsung and the Mila platform offer neighborly service at the touch of a button Zurich, 14. June 2017 – Shortly after the new Samsung Galaxy S8 and S8+ go on sale, Samsung Switzerland and Mila.com are introducing a new on-demand service to help users upgrade their devices for only 69 CHF. Over 3000 Samsung fans have registered in Switzerland to help perform onsite services like …

How to Get Your Employees to Offer On-Demand Tech Service in Your Store

There’s no question that offering value-added services around to in-store consumer electronics purchases is a great way to boost your bottom line and increase revenues. On-demand installation services are no exception to this rule. They provide useful addition for the customer, improving their perception of your brand, while adding little in the way of overhead costs. Additionally, as customers’ service requirements grow and change, they become more accustomed to …