Mila Archive

Introducing the Mila Facebook Bot

Over the past decade, the amount of time people spend on Facebook has skyrocketed—Facebook’s 1.44 billion active users around the globe spend, on average, more than 20 minutes a day on the platform. What does this mean? It means that if you want to reach someone, Facebook is now just as important a tool as a TV commercial. That’s why we at Mila have a …

Mila Starts Installation Service for innogy SmartHome

Users can book services at the touch of a button Community Friends help customers Pilot phase in Berlin and Ruhr area on mila.com The crowdsourced tech support platform Mila has a new partner in innogy SmartHome., one of Europe’s biggest energy providers, with 23 million customers. Users of the smart home control system can now use Mila to find technically savvy people in their area …

Mila launches App with integrated Service Bot and On-Demand Feature

The new Mila App brings customers and service providers together, providing an integrated, all-in-one platform for tech and electronics support solutions. The new App also includes the Mila Bot, an AI assistant that helps customers book technical support on-demand. “Hello, I am your Mila Bot. Do you want to book a service?“ This is the first thing a user sees when they start the new …

Sharing Economy News: About Insurance Industry Opportunity and Crowdsourcing Customer Support

Question of Necessity of Insurance for Growing Sharing Economy As the sharing economy continues to evolve, it’s clear that certain protections are needed for all players, both to build trust in fledgling marketplaces and to compensate should something go wrong. In fact, as the sharing economy moves from a small “feel good” movement and into the corporate world, where businesses are looking to embrace sharing …

Interview with Mila CEO Manuel Grenacher Mila on “Swisscom Neighborhood” launch

Today, Swisscom, Switzerland’s largest telecommunications company, launched “Swisscom Neighborhood”, its peer-to-peer tech support marketplace where its residential customers can find local, approved support to help solve their tech challenges. Mila, the Swiss-founded mobile and online task marketplace, is powering the marketplace with their platform. We talked to Manuel Grenacher, CEO of Mila, to ask him about crowdsourcing technical support on Mila, and how corporations are …

Official launch in Berlin & video “Berlin discovers Mila”

We had the official launch of Mila in Berlin yesterday, the online marketplace to book, share and sell services. And our party at “Solar” was a blast: the people, the atmosphere, the great view and the pink-orange sunset, the acts and drinks. We thank everybody for coming. We’re kicking off now! We can’t wait to see all the photos that were taken. Of course, we’ll …