Mila Archive

Interdiscount delivers service in real-time

Customers can now schedule convenient home tech services at every Swiss Interdiscount location Washing machine delivery and installation, TV station configuration or smartphone setup—all at the click of a button. Together with the service platform Mila.com, the largest home electronics retailer in Switzerland wants to revolutionize home tech services. On Mila, Interdiscount customers can book on-sitetechnical assistance from certified service providers for their home or …

Samsung Friends makes it easier to switch to the new Galaxy S8 and S8+

Samsung and the Mila platform offer neighborly service at the touch of a button Zurich, 14. June 2017 – Shortly after the new Samsung Galaxy S8 and S8+ go on sale, Samsung Switzerland and Mila.com are introducing a new on-demand service to help users upgrade their devices for only 69 CHF. Over 3000 Samsung fans have registered in Switzerland to help perform onsite services like …

How to Get Your Employees to Offer On-Demand Tech Service in Your Store

There’s no question that offering value-added services around to in-store consumer electronics purchases is a great way to boost your bottom line and increase revenues. On-demand installation services are no exception to this rule. They provide useful addition for the customer, improving their perception of your brand, while adding little in the way of overhead costs. Additionally, as customers’ service requirements grow and change, they become more accustomed to …

5 Things Retailers Need To Consider When Offering On-Demand Service From The Crowd

Change can be a scary thing. We know. But it’s also exciting, not to mention necessary – especially for businesses. The world is changing, technology is changing, the ways people use products and services are changing, and in order to keep up businesses must change as well. The truth is that compared to the way manufacturers are creating smart products and the way retailers are …

Introducing the Mila Facebook Bot

Over the past decade, the amount of time people spend on Facebook has skyrocketed—Facebook’s 1.44 billion active users around the globe spend, on average, more than 20 minutes a day on the platform. What does this mean? It means that if you want to reach someone, Facebook is now just as important a tool as a TV commercial. That’s why we at Mila have a …

Mila Starts Installation Service for innogy SmartHome

Users can book services at the touch of a button Community Friends help customers Pilot phase in Berlin and Ruhr area on mila.com The crowdsourced tech support platform Mila has a new partner in innogy SmartHome., one of Europe’s biggest energy providers, with 23 million customers. Users of the smart home control system can now use Mila to find technically savvy people in their area …

Mila launches App with integrated Service Bot and On-Demand Feature

The new Mila App brings customers and service providers together, providing an integrated, all-in-one platform for tech and electronics support solutions. The new App also includes the Mila Bot, an AI assistant that helps customers book technical support on-demand. “Hello, I am your Mila Bot. Do you want to book a service?“ This is the first thing a user sees when they start the new …