customer service Archive

A Summary: Accenture Technology – Trends 2017

Each year the globally successful management consulting company, Accenture, releases a prediction report for the upcoming trends in technology and business. This year, the Accenture Technology Vision 2017’s theme was “Technology for People: The Era of the Intelligent Enterprise,” a concept that builds off of last year’s theme, which revolved around the importance of putting people first in this digital age. The 2017 report is …

How Retailers Can Enter the Mass Market of Connected Home

As the connected home and the internet of things become more sophisticated, one major barrier is customer adoption. It’s a classic chicken-and-egg problem, the sort of problem regularly faced by revolutionary new technologies, from electric cars (which continue to suffer from a paucity of recharging stations) to TVs (which, to become useful, needed TV channels to be broadcast). In many cases, widespread consumer adoption needed …

How to Implement On-Demand Service with DIY Tech Products

Product manufacturers are continually trying to enhance the user-friendly experience. Screens are getting larger, speakers can be spoken to, and home security systems are both self-sufficient and manageable from a distance. These enhancements, and others like them, allow consumers to feel that they have more control over their devices and that they’re more accessible. So it comes to no surprise that tech products with do-it-yourself …

The Challenges Retailers Face Today And How The Crowd Can Help

In today’s ever-expanding technological world, businesses are being forced to not only keep up with but stay ahead of the customer shopping experience. Doing so, however, has proven to be quite difficult with the rapid growth of product evolution, customer demands, and powerhouse competitors like Amazon. Challenges are hard, but they can be overcome. Remember: the number one goal is revenue. So, how can businesses …

Field Service Management For Small Businesses With Access To Additional Service Requests

Maximizing service requests and cutting administrative effort for small businesses Managing a small service business is demanding. As dispatcher of a service company with a handful of technicians, you have a lot of things to pay attention to: the number of service calls needs to be just right (too many is bad, and too few is even worse); you have to minimize routing for your …

Why Customer Satisfaction is So Important

We’re all familiar with the old adage, “The customer is always right.” Customers may not always be right, of course, but their satisfaction is always of the greatest importance. In that sense, the adage remains true. In fact, it is possibly more relevant now than ever before, as customers’ tastes and exigencies have expanded along with their range of choices. In today’s extremely fast-paced environment, …

The Gap Between Consumption and Service and Why People Will No Longer Tolerate It

Click. Tap. Push. Voila! What you wanted is only minutes away, be it a pizza, an Uber, or to enter your home with the heat already on, lights already glowing, and music already playing. From the way you bought your smart device to the way you buy on your smart device, consumerism is all about the one-click fix. Such instant satisfaction has been handed to …

7 Must Read Books on Service

Reading something other than a job description or instruction manual might not automatically seem like a good thing to do before you start a service role. But there are actually quite a few books it’d be worth reading before your next service gig. Enhancing the customer experience, building customer loyalty, and creating customer happiness are all subjects that often pop up when talking about service. …

The Best Way to Provide Service to a Difficult Customer

No matter the industry, every business encounters difficult customers. Maybe they are upset because they’ve been let down by product performance, long wait times, or a customer just has a cranky personality in general. Service crowd members and anyone else who provides service should know how to handle this type of customer and still get the job done well. It may not be the easiest …

9 Best Service Scenes in Film and TV

Whether it’s crowd service, customer service, or a tech repair, receiving service is part of our daily lives. And what better way to remember that than to recall the funny, moving, and thrilling service moments that have been featured in TV shows and films. Read on for some of the best service scenes in film and TV: Mr. Robot The award-winning hacker drama actually starts …