customer service Archive

Why Customer Satisfaction is So Important

We’re all familiar with the old adage, “The customer is always right.” Customers may not always be right, of course, but their satisfaction is always of the greatest importance. In that sense, the adage remains true. In fact, it is possibly more relevant now than ever before, as customers’ tastes and exigencies have expanded along with their range of choices. In today’s extremely fast-paced environment, …

The Gap Between Consumption and Service and Why People Will No Longer Tolerate It

Click. Tap. Push. Voila! What you wanted is only minutes away, be it a pizza, an Uber, or to enter your home with the heat already on, lights already glowing, and music already playing. From the way you bought your smart device to the way you buy on your smart device, consumerism is all about the one-click fix. Such instant satisfaction has been handed to …

7 Must Read Books on Service

Reading something other than a job description or instruction manual might not automatically seem like a good thing to do before you start a service role. But there are actually quite a few books it’d be worth reading before your next service gig. Enhancing the customer experience, building customer loyalty, and creating customer happiness are all subjects that often pop up when talking about service. …

The Best Way to Provide Service to a Difficult Customer

No matter the industry, every business encounters difficult customers. Maybe they are upset because they’ve been let down by product performance, long wait times, or a customer just has a cranky personality in general. Service crowd members and anyone else who provides service should know how to handle this type of customer and still get the job done well. It may not be the easiest …

9 Best Service Scenes in Film and TV

Whether it’s crowd service, customer service, or a tech repair, receiving service is part of our daily lives. And what better way to remember that than to recall the funny, moving, and thrilling service moments that have been featured in TV shows and films. Read on for some of the best service scenes in film and TV: Mr. Robot The award-winning hacker drama actually starts …

8 Companies That Create Innovative Customer Experiences

Nowadays, having innovative customer service is a high priority for many businesses. Software company Adobe conducted a research survey and found that 89% of companies say customer experience is the way they plan to compete with other businesses. What is innovative customer experience? An Adobe executive gave an example of clicking on a landscaper’s display ad that led her to put in her information and …

Service On-Demand: The Future of Customer Service

The erosion of boundaries taking place due to online commerce is driving the need for new business models and ways of thinking in all sectors – including customer service provision. That’s the focus of a report sponsored by Genesys and issued from The Economist Intelligence Unit (EIU): “Service On-Demand: The Future of Customer Service“. The Report in Context This EIU report draws from a February …

How Mila Finds the Perfect Customer Service Match

We all have our own tastes for everything from what we like to eat for breakfast to our preferred seat on an airplane. Chances are that when you want something whether it’s food, a product, or service you’d prefer to find it locally rather than needing to go far to get it or waiting a long time for it to be delivered. Customer service is …

10 Things Your Customer Support Team Should Never Say

“Customer service, this is Kelly. Oh my God, I’m so sorry. That is so messed up. Everyone here is so upset; you have no idea. Rest assured, your voice has been heard. OK, I’ll be thinking about you all day.” On the sitcom “The Office,” this is the line that customer service representative Kelly Kapoor says to each and every customer that calls her line …

How to Create a Customized Experience For Each Customer

If you thought that one-size-fits-all service would suit modern-day customers needs, you would be mistaken. If there’s one thing all businesses want, it’s to stand out from their competitors so customers seek out their services or offerings first. Aside from providing stellar service that goes above and beyond, one of the best ways to differentiate your business from the competitors is to make sure that …