crowd service Archive

On the Sharing Economy & Logistics – A Summary of DHL’s New Trend Report

Most everyone is an active member of the Sharing Economy. And this is a good thing. There are several advantages to this both for individuals and businesses, such as convenience and revenue, just to name a few. The Sharing Economy is the ecosystem of online transactions. People interact with it on a daily basis, whether to call a taxi via Uber, rent a film On-Demand, or make …

A Summary: Accenture Technology – Trends 2017

Each year the globally successful management consulting company, Accenture, releases a prediction report for the upcoming trends in technology and business. This year, the Accenture Technology Vision 2017’s theme was “Technology for People: The Era of the Intelligent Enterprise,” a concept that builds off of last year’s theme, which revolved around the importance of putting people first in this digital age. The 2017 report is …

How Retailers Can Enter the Mass Market of Connected Home

As the connected home and the internet of things become more sophisticated, one major barrier is customer adoption. It’s a classic chicken-and-egg problem, the sort of problem regularly faced by revolutionary new technologies, from electric cars (which continue to suffer from a paucity of recharging stations) to TVs (which, to become useful, needed TV channels to be broadcast). In many cases, widespread consumer adoption needed …

Why Retailers Must Think On-Demand Service

Over the past decade, the consumer shopping experience has become increasingly efficient, simple, and convenient. On-demand media streaming services and marketplaces are accessible twenty-four hours a day, seven days a week. With services being available immediately and products being delivered within the same day they’re ordered, consumer expectations are growing increasingly high. Due to rising expectations, product development, and limited free time on the working …

How to Implement On-Demand Service with DIY Tech Products

Product manufacturers are continually trying to enhance the user-friendly experience. Screens are getting larger, speakers can be spoken to, and home security systems are both self-sufficient and manageable from a distance. These enhancements, and others like them, allow consumers to feel that they have more control over their devices and that they’re more accessible. So it comes to no surprise that tech products with do-it-yourself …

The Challenges Retailers Face Today And How The Crowd Can Help

In today’s ever-expanding technological world, businesses are being forced to not only keep up with but stay ahead of the customer shopping experience. Doing so, however, has proven to be quite difficult with the rapid growth of product evolution, customer demands, and powerhouse competitors like Amazon. Challenges are hard, but they can be overcome. Remember: the number one goal is revenue. So, how can businesses …

How Retailers Can Ensure On-Demand Service During Easter Holiday

While the Easter bunny may be working overtime this weekend, not many others are. Most stores are closed, and most people are spending quality time with their chocolate. Oh, and family. However, just because people are relaxing does not mean they’re not buying, and it certainly doesn’t mean they’re not using. Easter may not be the massive spending holiday that Christmas is, but it’s a …

Field Service Management For Small Businesses With Access To Additional Service Requests

Maximizing service requests and cutting administrative effort for small businesses Managing a small service business is demanding. As dispatcher of a service company with a handful of technicians, you have a lot of things to pay attention to: the number of service calls needs to be just right (too many is bad, and too few is even worse); you have to minimize routing for your …

Getting Into The Home: The Next Revolution In Retail

Over the past several decades retail has evolved immensely, but its core ambition has remained: to help make customer’s lives a little easier, a little more enjoyable (and to make money while doing so). Retailers act as a sort of therapist in this way, using their knowledge and intuition to best supply people with useful, relevant products and services to better their lives. Marketers, retailers, …

Telecom Provider Orange Polska and Crowd Service Platform Mila Launch On-Demand Tech Support

Orange Friends: Geeks next-door help with installations and troubleshooting Polish telecom provider Orange Polska is tapping into the collaborative economy to provide customers with on-demand tech support from tech-savvy individuals next door. Users can book, pay and rate Orange Friends on mila.com. Pilot phase starts in Warsaw. Berlin / Zurich / Warsaw, 04th of April 2017 – Mila (www.mila.com) announced today that Polish telecom provider …