Crowd Kundenservice Archive

Mila wins the KVD Service Management Award 2016 for techie crowd

What will the service of the future be like? – This was the overall theme of this year’s KVD Service Congress 2016. Under the title “Service for the market of the future – integration of technology and humans”, service experts from a wide variety of fields convened for the 36th time at the Hilton Airport Hotel in Munich to discuss current service innovations and award …

Swisscom wins the Crowd Collaboration Award for crowd customer service

People are using technologies to share their resources, such as automobiles, houses, tools, or even their own labor, with other people. Crowd Companies, an organization under the management of Jeremiah Owyang, has set itself the objective of showing companies how they can use this trend to develop new business models. The company recently published the “The New Rules of the Collaborative Economy” report in cooperation …