crowd customer service Archive

On the Sharing Economy & Logistics – A Summary of DHL’s New Trend Report

Most everyone is an active member of the Sharing Economy. And this is a good thing. There are several advantages to this both for individuals and businesses, such as convenience and revenue, just to name a few. The Sharing Economy is the ecosystem of online transactions. People interact with it on a daily basis, whether to call a taxi via Uber, rent a film On-Demand, or make …

A Summary: Accenture Technology – Trends 2017

Each year the globally successful management consulting company, Accenture, releases a prediction report for the upcoming trends in technology and business. This year, the Accenture Technology Vision 2017’s theme was “Technology for People: The Era of the Intelligent Enterprise,” a concept that builds off of last year’s theme, which revolved around the importance of putting people first in this digital age. The 2017 report is …

Combining Field Service Management Apps With Crowd Service

Apps make our lives easier, helping us complete tasks more efficiently – this is true for individuals and businesses alike. It’s therefore no surprise that software is being developed to assist companies with field service management. Through features as service requests tracking, personnel management and material logging, such apps can significantly increase the efficiency of a company’s field service operations and thus make an invaluable contribution to its success. Although the …

The Crowd is an Indispensable Ally in the On-Demand Economy

It’s established wisdom that there is strength in numbers. In the business world, no recent phenomenon has demonstrated this better than the crowd. Although the benefits for customers as well as companies are indisputable, many companies have been hesitant to incorporate crowdsourcing as a core component of their business strategies. Those willing to take the plunge stand to make immense gains from a successful harnessing …

9 Best Service Scenes in Film and TV

Whether it’s crowd service, customer service, or a tech repair, receiving service is part of our daily lives. And what better way to remember that than to recall the funny, moving, and thrilling service moments that have been featured in TV shows and films. Read on for some of the best service scenes in film and TV: Mr. Robot The award-winning hacker drama actually starts …

How to Create a Customized Experience For Each Customer

If you thought that one-size-fits-all service would suit modern-day customers needs, you would be mistaken. If there’s one thing all businesses want, it’s to stand out from their competitors so customers seek out their services or offerings first. Aside from providing stellar service that goes above and beyond, one of the best ways to differentiate your business from the competitors is to make sure that …

How to Develop Smart Self-Service Options

  “Do It Yourself” wasn’t only a passing trend of the 1990s. People now prefer to D.I.Y. when they have a problem with an item they own or use. Apple Macbook not turning on? Consult a message board. Android phone not working? Pull up the product FAQs online. TV picture fuzzy and hard to watch? Hop onto the manufacturers website and have a live chat …

Why Crowdsourcing Customer Service Is Not Outsourcing

The Internet has evolved into a communication tool that has wildly changed a lot of things, including customer service. There was once a time when chat rooms were the “in” thing. Then came message boards. Then came online forums. On the forums, customers of businesses and fans of certain products found places to vent about problems they were having with products, and other customers could …

On-Demand Services Will Get Big in 2016

Want to set up your home lights so they turn on as soon as you walk through the front door? Or have your music start to play in certain rooms of your house without you having to get up from the couch to press any buttons? Well, instead of buying the equipment and then searching Yelp or customer directories to find someone to install these …