crowd customer service Archive

Today’s Most Common Tech Faux Pas

These days, everyone seems to know something about technology. Smartphones are the norm and have been around for quite a while now, so most other smart devices have been designed to function similarly – with simple layouts, clear fonts, and boldly colored touch screen buttons.  Smart devices are not only “smart” because of their high-tech capabilities, but because they also make customers feel smart. Products today are designed to …

Interdiscount delivers service in real-time

Customers can now schedule convenient home tech services at every Swiss Interdiscount location Washing machine delivery and installation, TV station configuration or smartphone setup—all at the click of a button. Together with the service platform Mila.com, the largest home electronics retailer in Switzerland wants to revolutionize home tech services. On Mila, Interdiscount customers can book on-sitetechnical assistance from certified service providers for their home or …

How to Get Your Employees to Offer On-Demand Tech Service in Your Store

There’s no question that offering value-added services around to in-store consumer electronics purchases is a great way to boost your bottom line and increase revenues. On-demand installation services are no exception to this rule. They provide useful addition for the customer, improving their perception of your brand, while adding little in the way of overhead costs. Additionally, as customers’ service requirements grow and change, they become more accustomed to …

5 Things Retailers Need To Consider When Offering On-Demand Service From The Crowd

Change can be a scary thing. We know. But it’s also exciting, not to mention necessary – especially for businesses. The world is changing, technology is changing, the ways people use products and services are changing, and in order to keep up businesses must change as well. The truth is that compared to the way manufacturers are creating smart products and the way retailers are …

On the Sharing Economy & Logistics – A Summary of DHL’s New Trend Report

Most everyone is an active member of the Sharing Economy. And this is a good thing. There are several advantages to this both for individuals and businesses, such as convenience and revenue, just to name a few. The Sharing Economy is the ecosystem of online transactions. People interact with it on a daily basis, whether to call a taxi via Uber, rent a film On-Demand, or make …

A Summary: Accenture Technology – Trends 2017

Each year the globally successful management consulting company, Accenture, releases a prediction report for the upcoming trends in technology and business. This year, the Accenture Technology Vision 2017’s theme was “Technology for People: The Era of the Intelligent Enterprise,” a concept that builds off of last year’s theme, which revolved around the importance of putting people first in this digital age. The 2017 report is …

Combining Field Service Management Apps With Crowd Service

Apps make our lives easier, helping us complete tasks more efficiently – this is true for individuals and businesses alike. It’s therefore no surprise that software is being developed to assist companies with field service management. Through features as service requests tracking, personnel management and material logging, such apps can significantly increase the efficiency of a company’s field service operations and thus make an invaluable contribution to its success. Although the …

The Crowd is an Indispensable Ally in the On-Demand Economy

It’s established wisdom that there is strength in numbers. In the business world, no recent phenomenon has demonstrated this better than the crowd. Although the benefits for customers as well as companies are indisputable, many companies have been hesitant to incorporate crowdsourcing as a core component of their business strategies. Those willing to take the plunge stand to make immense gains from a successful harnessing …