Neue Funktion bei der Mila App: Folgeauftrag

Mila App As a Tool for Customer Acquisition and Rebookings

This February, the new Mila App was launched. With the integrated Mila Bot and immediate service features, customers can use the automated Mila Bot assistant to schedule an appointment with a Mila tech at a time of their choosing, or Read More

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How Telcos Can Offer On-Demand Service while Reducing Costs

“Your technician service window is between 9am and 5pm. Please be at home and ready for your service technician to arrive during that time.” Signing up for internet can be miserable. Being forced to take a day off work and Read More

Men tries to handle his Computer

Today’s Most Common Tech Faux Pas

These days, everyone seems to know something about technology. Smartphones are the norm and have been around for quite a while now, so most other smart devices have been designed to function similarly – with simple layouts, clear fonts, and boldly colored Read More

Interdiscount delivers service in real-time

Customers can now schedule convenient home tech services at every Swiss Interdiscount location Washing machine delivery and installation, TV station configuration or smartphone setup—all at the click of a button. Together with the service platform Mila.com, the largest home electronics Read More

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Mila CEO Christian Viatte on the three questions he gets the most

Today we’ve decided to do something a little different for the Mila blog. We sat down with our CEO, Chris Viatte, for a quick discussion. Last time we checked in with Chris, he had just taken over as Mila’s CEO. This Read More

Business people in smart casual wear are discussing affairs,

How to Get Your Employees to Offer On-Demand Tech Service in Your Store

There’s no question that offering value-added services around to in-store consumer electronics purchases is a great way to boost your bottom line and increase revenues. On-demand installation services are no exception to this rule. They provide useful addition for the customer, improving Read More

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5 Things Retailers Need To Consider When Offering On-Demand Service From The Crowd

Change can be a scary thing. We know. But it’s also exciting, not to mention necessary – especially for businesses. The world is changing, technology is changing, the ways people use products and services are changing, and in order to Read More

Colleagues are working together

On the Sharing Economy & Logistics – A Summary of DHL’s New Trend Report

Most everyone is an active member of the Sharing Economy. And this is a good thing. There are several advantages to this both for individuals and businesses, such as convenience and revenue, just to name a few. The Sharing Economy is Read More

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A Summary: Accenture Technology – Trends 2017

Each year the globally successful management consulting company, Accenture, releases a prediction report for the upcoming trends in technology and business. This year, the Accenture Technology Vision 2017’s theme was “Technology for People: The Era of the Intelligent Enterprise,” a Read More

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Combining Field Service Management Apps With Crowd Service

Apps make our lives easier, helping us complete tasks more efficiently – this is true for individuals and businesses alike. It’s therefore no surprise that software is being developed to assist companies with field service management. Through features as service requests tracking, Read More