collaborative economy Archive

How the On-Demand Economy is growing up

When Apple released its iconic “There’s an App for that” Iphone 3G commercial in 2009, it seemed a bit hyperbolic. Eight years later, in the age of Uber, Seamless, and countless others, it seems that Apple’s big ideas have proved to be prescient. Though it took a while for the then-outlandish ideas to truly catch on, it’s apparent that we now live in an on-demand …

What is Crowdshipping?

We do more and more things on the internet every year. Each year it seems like a new process becomes electrified and automated. Email, phone calls, the list goes on. But until we invent teleportation or get really, really good at 3D printing, one thing will remain painfully, agonizingly locked in the material world: shipping. Yes, the reality of the world is that things still …

Your questions answered: Who needs a culture of innovation?

Lately, it seems like every company has dedicated itself to establishing a “Culture of Innovation” amongst its employees. From decades-old, established industry players to brand-new, way-outside-the-box startups, it seems that everyone agrees that a culture of innovation is integral to the performance and success of a modern company. But just what is a culture of innovation? Q: What is a culture of innovation? Support and …

How to Successfully Implement Crowd Service

Crowd service, the sharing economy, the shareconomy—no matter what you decide to call it, it’s a hot topic these days. It seems like almost every week, you hear about a new startup that’s billing itself as “The Uber of” this or that thing. Their competencies run the gamut from restaurant delivery to chores to real estate and hotel rentals, but they all have one thing …

What the Future of Service Will Look Like

Today’s market climate requires businesses to look ahead at current trends to see how they will affect the future. According to a report by Walker Intelligence Consulting Firm, to stay competitive, service businesses must create a great customer experience. This will be more important than service price points or any products a business offers. The customer of the future will be more empowered and more …

Conrad Friends: Techies Next-Door Helping With Installations

Today Mila announced a new partnership with Conrad, the leading online electronics shop in Europe. Conrad has tapped into the collaborative economy to provide its customer on-demand tech support after the purchase a product. Conrad Friends will be able to help customers with repairs and installations of electronics such as smart home products, WLAN networks, or home entertainment systems. We’ve all done it before…purchased a cool, new …

Mila Included in Collaborative Economy Honeycomb 3.0

Mila has been added to the latest version of Jeremiah Owyang’s collaborative economy Honeycomb (which can be viewed in its entirety at the Web Strategist). Since Mila helps expand brands’ service offerings through crowdsourced service that’s available anytime, anywhere, Mila is located under the Corporations and Organizations category and in the Platforms subcategory within the chart. The Honeycomb framework is designed to function as a …

Gig Economy Poll Reveals Surprising Insights

Sharing economy, gig economy, on-demand economy: no matter what you want to call it, crowdsourcing and sharing are here to stay. Time Magazine conducted a poll to determine the size and makeup of this new economy, and discovered some interesting numbers. When it comes to most services in the on-demand economy, there are more users than service offerers; in other words, for a company like …

On-Demand Service: An Interview with the New CEO of Mila

  With Swisscom’s investment in crowd customer service startup Mila, founder and former Mila CEO Manuel Grenacher will transfer his responsibilities to Christian Viatte. Previously Head of Service Experience and Innovation at Swisscom, Viatte (40) will immediately take over operations and push Mila internationally as an on-demand service provider. We spoke to Chris to find out what he’s up to with Mila. Why did Swisscom …

On-Demand Service: Swisscom Purchases Majority Stake in Mila

For two years, Swiss ICT provider Swisscom has offered its customers additional, flexible and fast on-site customer support with “Swisscom Friends.” Today, Swisscom is announcing that it has purchased a majority stake in startup Mila. Swisscom is using this investment to further pursue its activities within the sharing economy. With Swisscom Friends, customers get easy and competent support in their neighborhood for a price they …