AI Archive

4 Tech Trends We’re Watching in 2017

It seems like it’s every month that a new technology takes the world by storm. Just ten years ago, it would have been inconceivable that virtually everybody would be walking around with a tiny computer in their pocket. From transit to entertainment to food, tech is revolutionizing how we humans do just about everything. One aspect of our life that technology seems to be impacting more and …

Retail Trends We’re Watching in 2017

You know what they say: no one can predict the future. But with enough information and industry experience, it’s possible to give it a shot. For instance, for someone familiar with the irresistible march of computer progress, the endless trek toward miniaturization and portability, the iPhone surely didn’t come out of nowhere. And after its predictable success, it must have been pretty easy to predict …

How AI Will Affect Service

Remember the Steven Spielberg film A.I., about the adorable child robot with feelings? Back then, artificial intelligence, or AI for short, was an obscure term used only by sci-fi enthusiasts and computer programmers. Nowadays, it affects all our lives, and in many more ways than most of us realize. No, we may not have fully realistic, high-tech android children to play with (yet?), but we’re …

How Chatbots and AI Create Email Auto-Replies with Intelligent Answers

After emailing a service request to a company, there’s nothing better than receiving a quick reply. Often times though, quick replies are automated and say something like, “Thank you for your email. A representative will be in touch to help shortly.” While you may initially feel happy that your email request was acknowledged, wouldn’t it be even better to receive a quick reply that includes …

AI and the Service Robot Worker

Amelia has a resume that’d make her a great hire at a lot of companies, which is why quite a few companies have brought her on board to improve their service performance. Amelia’s incredibly intelligent and self-learning. The only thing is: Amelia isn’t human. Amelia’s a service robot worker. In London, a city government has recently employed Amelia to assist with customer service. Sure, many …

Why AI Means Better Service

For businesses, providing great service is more important than ever. More companies are realizing that staying competitive they must invest in service. But what does investing in service mean? Sure, it could mean hiring more service representatives, creating more products, or offering more service options such as crowdsourced service. But there’s one investment that’s a very smart one for service businesses when looking towards the …

Why Service Automation in Products is a Good Thing

Independent, traditional service organizations will not exist in the future as products become packaged with service. Since service will be embedded in the product and therefore automated, so there’ll be no need for traditional service to come out and do anything. Companies like Brack.ch are already investing in service automation by partnering with Mila to include service packages with the products people buy on their …

Deloitte’s Predictions 2016: Cognitive Technologies

Thinking machines, smart robots, smartphones, and smartwatches have all integrated their way into our personal and professional lives. As smart technologies continue to grow and expand their reach, Deloitte Global anticipates that by the end of this year, more than 80% of the largest enterprise software companies in the world will have combined cognitive technologies with their product offerings, 25% more than in 2015. What …