People behind Mila: Aisha Mäder – Customer Service

Making every customer happy. That’s the goal of Aisha Mäder who has been working in our Customer Service Team since March 2018. «I love to make people happy. Therefore I feel home here at Mila as the company also helps Read More

Mila Academy Erklärung

Mila Academy: Learn, exchange and get more service calls

Mila Friends and Pros can now take free courses on our new Mila Academy page to upskill. Furthermore, the academy is a great way to engage with other Mila Partners. Listen to the interview with Sandra Wycech, Head of Mila Read More

New Mila platform – lots of new features

On 26 July, mila.com, the platform that links you with local tech support, introduced a new design and new features that further expand the service for users. The focus is on an improved customer experience that proactively accompanies the Mila Read More

Alexa Echo Dot

Book tech service with Alexa and Google Home: Conrad Friends by Mila can now be booked via voice commands

Omnichannel provider Conrad Electronic is widening its home tech service platform in cooperation with the Mila service platform Now customers can book service appointments with Alexa and Google Home using voice controls A simple, uncomplicated process for immediate service As Read More

Tips um mehr Anfragen über Mila zu erhalten

More Service Requests on Mila With These Tipps!

Congratulations! You have successfully created a profile on Mila. The real work is just getting started – the customers do not come just like that. Think about how you want to convince your potential customers of you and your abilities. Read More

Bouygues Telecom Friends

Bouygues Telecom offers neighborhood tech support to French customers

Locals in Nice can now call on a community of Bouygues Telecom Friends selected by the on-demand platform Mila to assist them with technology. With the goal of making technology simple and accessible to all, Bouygues Telecom is the first Read More

Interdiscount delivers service in real-time

Customers can now schedule convenient home tech services at every Swiss Interdiscount location Washing machine delivery and installation, TV station configuration or smartphone setup—all at the click of a button. Together with the service platform Mila.com, the largest home electronics Read More

Christian-Viatte-CEO-Mila

Mila CEO Christian Viatte on the three questions he gets the most

Today we’ve decided to do something a little different for the Mila blog. We sat down with our CEO, Chris Viatte, for a quick discussion. Last time we checked in with Chris, he had just taken over as Mila’s CEO. This Read More

New Cooperation Samsung

Samsung Friends makes it easier to switch to the new Galaxy S8 and S8+

Samsung and the Mila platform offer neighborly service at the touch of a button Zurich, 14. June 2017 – Shortly after the new Samsung Galaxy S8 and S8+ go on sale, Samsung Switzerland and Mila.com are introducing a new on-demand Read More

service-in-echtzeit-mila-blog

IT problems solved: the Mila story

It all started with a service marketplace and Swisscom. The pilot project called “Swisscom Friends” gained success so quickly that the concept of “on demand technical support from the neighbourhood” was implemented in 2016 as relaunch of the Mila platform. Read More