Crowd Service

How to Make Use of the Gig Economy while Avoiding Worker Misclassification

At Mila, we spend a lot of time talking about the advantages of the gig economy. And operating in this new space can certainly have its advantages—lower overhead and quicker response times are chief among them—but it’s not all roses and lollipops. As on-demand companies from Uber to Airbnb have learned in courthouses around the world, there’s often a price to pay for being a …

Why Robots Won’t Take Tech Service Jobs

In 2016, an AI named AlphaGo succeeded at something most people thought impossible: it beat a human at Go, the traditional Chinese board game known for its hugely complex strategies. Lee Sedol, renowned Go player, predicted lost four out of five matches with the intelligent machine—after predicting he would win all five. In some ways, this was a matter of time: almost exactly 20 years …

Telecoms Must Adapt or Become Obsolete

The impact of digitization and the integration of the internet with the physical economy continues to have knock-on effects on every sector imaginable. From steel and oil to consumer goods and media, no area of the global economy can avoid a strategic realignment of some magnitude. Not small among these are telecoms. As an “internet-peripheral” sector, telecoms are uniquely vulnerable to threats originating in the …

Interdiscount delivers service in real-time

Customers can now schedule convenient home tech services at every Swiss Interdiscount location Washing machine delivery and installation, TV station configuration or smartphone setup—all at the click of a button. Together with the service platform Mila.com, the largest home electronics retailer in Switzerland wants to revolutionize home tech services. On Mila, Interdiscount customers can book on-sitetechnical assistance from certified service providers for their home or …

Samsung Friends makes it easier to switch to the new Galaxy S8 and S8+

Samsung and the Mila platform offer neighborly service at the touch of a button Zurich, 14. June 2017 – Shortly after the new Samsung Galaxy S8 and S8+ go on sale, Samsung Switzerland and Mila.com are introducing a new on-demand service to help users upgrade their devices for only 69 CHF. Over 3000 Samsung fans have registered in Switzerland to help perform onsite services like …

Future of Shopping – The Latest Trends in Retail, Today and 2030

Summary of survey by COMARCH KANTAR TNS With the advent of digitization and the internet, retail was changed forever. Stores like ebay and Amazon made it easy and affordable to find exactly the item you needed, and all without leaving your house. For some, it seemed like the entire paradigm of in-store retail was doomed. Today, it is more common to see online and brick-and-mortar …

How to Get Your Employees to Offer On-Demand Tech Service in Your Store

There’s no question that offering value-added services around to in-store consumer electronics purchases is a great way to boost your bottom line and increase revenues. On-demand installation services are no exception to this rule. They provide useful addition for the customer, improving their perception of your brand, while adding little in the way of overhead costs. Additionally, as customers’ service requirements grow and change, they become more accustomed to …

5 Things Retailers Need To Consider When Offering On-Demand Service From The Crowd

Change can be a scary thing. We know. But it’s also exciting, not to mention necessary – especially for businesses. The world is changing, technology is changing, the ways people use products and services are changing, and in order to keep up businesses must change as well. The truth is that compared to the way manufacturers are creating smart products and the way retailers are …