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Book tech service with Alexa and Google Home: Conrad Friends by Mila can now be booked via voice commands

Omnichannel provider Conrad Electronic is widening its home tech service platform in cooperation with the Mila service platform Now customers can book service appointments with Alexa and Google Home using voice controls A simple, uncomplicated process for immediate service As one of Mila’s first German partners, omnichannel provider Conrad Electronic is expanding its cooperation with the Mila service platform to offer installation, repair, and maintenance …

How to Market Yourself As Technician on Mila

You registered as a Mila Friend and entered your skills. Now you can start accepting “deals”. Mila provides you service requests from partners like Swisscom, Samsung, Conrad or Interdiscount. But what else can you personally do to get more deals? Ever heard of self-marketing? Here are our top tips on how to generate deals for yourself. The good old print advertisement: Flyer: In our Download …

More Service Requests on Mila With These Tipps!

Congratulations! You have successfully created a profile on Mila. The real work is just getting started – the customers do not come just like that. Think about how you want to convince your potential customers of you and your abilities. If you have received a service request, you should complete it so the customer is happy. After all, this should not be your only assignment. …

How to Make Use of the Gig Economy while Avoiding Worker Misclassification

At Mila, we spend a lot of time talking about the advantages of the gig economy. And operating in this new space can certainly have its advantages—lower overhead and quicker response times are chief among them—but it’s not all roses and lollipops. As on-demand companies from Uber to Airbnb have learned in courthouses around the world, there’s often a price to pay for being a …

Why Robots Won’t Take Tech Service Jobs

In 2016, an AI named AlphaGo succeeded at something most people thought impossible: it beat a human at Go, the traditional Chinese board game known for its hugely complex strategies. Lee Sedol, renowned Go player, predicted lost four out of five matches with the intelligent machine—after predicting he would win all five. In some ways, this was a matter of time: almost exactly 20 years …

Mila App As a Tool for Customer Acquisition and Rebookings

This February, the new Mila App was launched. With the integrated Mila Bot and immediate service features, customers can use the automated Mila Bot assistant to schedule an appointment with a Mila tech at a time of their choosing, or alternatively,  request urgent support services within an hour. For the ICT service providers, the app provides a useful tool for planning and managing service orders. …

7 Practical and Playful Questions to Ask Alexa

By now, you’ve probably heard of Alexa. If you haven’t, don’t worry. You will. Because Alexa – Amazon’s voice-powered, intelligent personal assistant – is becoming increasingly more popular and increasingly more capable by the day. Through the Amazon Echo and it’s Dot, Tap and Show devices, Alexa gets into people’s homes and lives, allowing Amazon to better understand their customer’s needs, wants and interests and …

Telecoms Must Adapt or Become Obsolete

The impact of digitization and the integration of the internet with the physical economy continues to have knock-on effects on every sector imaginable. From steel and oil to consumer goods and media, no area of the global economy can avoid a strategic realignment of some magnitude. Not small among these are telecoms. As an “internet-peripheral” sector, telecoms are uniquely vulnerable to threats originating in the …