Ricarda Archive

How to Make Use of the Gig Economy while Avoiding Worker Misclassification

At Mila, we spend a lot of time talking about the advantages of the gig economy. And operating in this new space can certainly have its advantages—lower overhead and quicker response times are chief among them—but it’s not all roses and lollipops. As on-demand companies from Uber to Airbnb have learned in courthouses around the world, there’s often a price to pay for being a …

Mila App As a Tool for Customer Acquisition and Rebookings

This February, the new Mila App was launched. With the integrated Mila Bot and immediate service features, customers can use the automated Mila Bot assistant to schedule an appointment with a Mila tech at a time of their choosing, or alternatively,  request urgent support services within an hour. For the ICT service providers, the app provides a useful tool for planning and managing service orders. …

Today’s Most Common Tech Faux Pas

These days, everyone seems to know something about technology. Smartphones are the norm and have been around for quite a while now, so most other smart devices have been designed to function similarly – with simple layouts, clear fonts, and boldly colored touch screen buttons.  Smart devices are not only “smart” because of their high-tech capabilities, but because they also make customers feel smart. Products today are designed to …

Future of Shopping – The Latest Trends in Retail, Today and 2030

Summary of survey by COMARCH KANTAR TNS With the advent of digitization and the internet, retail was changed forever. Stores like ebay and Amazon made it easy and affordable to find exactly the item you needed, and all without leaving your house. For some, it seemed like the entire paradigm of in-store retail was doomed. Today, it is more common to see online and brick-and-mortar …

On the Sharing Economy & Logistics – A Summary of DHL’s New Trend Report

Most everyone is an active member of the Sharing Economy. And this is a good thing. There are several advantages to this both for individuals and businesses, such as convenience and revenue, just to name a few. The Sharing Economy is the ecosystem of online transactions. People interact with it on a daily basis, whether to call a taxi via Uber, rent a film On-Demand, or make …

Why Retailers Must Think On-Demand Service

Over the past decade, the consumer shopping experience has become increasingly efficient, simple, and convenient. On-demand media streaming services and marketplaces are accessible twenty-four hours a day, seven days a week. With services being available immediately and products being delivered within the same day they’re ordered, consumer expectations are growing increasingly high. Due to rising expectations, product development, and limited free time on the working …

The Challenges Retailers Face Today And How The Crowd Can Help

In today’s ever-expanding technological world, businesses are being forced to not only keep up with but stay ahead of the customer shopping experience. Doing so, however, has proven to be quite difficult with the rapid growth of product evolution, customer demands, and powerhouse competitors like Amazon. Challenges are hard, but they can be overcome. Remember: the number one goal is revenue. So, how can businesses …

Smart Home Services Delivered Through the Crowd

It’s a classic homeowner’s anxiety—did I leave the oven on? Did I lock the front door on my way out? So classic, in fact, that it’s been a plot point in countless sitcoms, movies, and books. It’s easy to imagine that problems like these are just a fact of life, and that we humans are doomed to banal anxieties like these for the rest of …

What is Crowdshipping?

We do more and more things on the internet every year. Each year it seems like a new process becomes electrified and automated. Email, phone calls, the list goes on. But until we invent teleportation or get really, really good at 3D printing, one thing will remain painfully, agonizingly locked in the material world: shipping. Yes, the reality of the world is that things still …