Chris Viatte Archive

Getting Into The Home: The Next Revolution In Retail

Over the past several decades retail has evolved immensely, but its core ambition has remained: to help make customer’s lives a little easier, a little more enjoyable (and to make money while doing so). Retailers act as a sort of therapist in this way, using their knowledge and intuition to best supply people with useful, relevant products and services to better their lives. Marketers, retailers, …

Our Ten Favorite Tech Fails

Few things are more infuriating than having to deal with a malfunctioning piece of technology. That said, few things are funnier than watching someone else deal with a malfunctioning piece of technology! Writers of movies and TV shows have always known the great comic potential of Schadenfreude and this potential has been harnessed time and again through scenes in which characters are beset by tech failures. Here are our …

Retail Trends We’re Watching in 2017

You know what they say: no one can predict the future. But with enough information and industry experience, it’s possible to give it a shot. For instance, for someone familiar with the irresistible march of computer progress, the endless trek toward miniaturization and portability, the iPhone surely didn’t come out of nowhere. And after its predictable success, it must have been pretty easy to predict …

The Crowd is an Indispensable Ally in the On-Demand Economy

It’s established wisdom that there is strength in numbers. In the business world, no recent phenomenon has demonstrated this better than the crowd. Although the benefits for customers as well as companies are indisputable, many companies have been hesitant to incorporate crowdsourcing as a core component of their business strategies. Those willing to take the plunge stand to make immense gains from a successful harnessing …

2017: Our Predictions for Service

There’s no question that 2016 was an incredible year for service. Indeed, it seems like every year adds a few new service startups and ventures to the industry, which now covers such disparate topics and subjects as transit, answers and information, and food delivery—not to mention tech support! So what’s on the horizon for 2017? Though it’s obviously impossible to predict the future with 100% accuracy, those of …

How AI Will Affect Service

Remember the Steven Spielberg film A.I., about the adorable child robot with feelings? Back then, artificial intelligence, or AI for short, was an obscure term used only by sci-fi enthusiasts and computer programmers. Nowadays, it affects all our lives, and in many more ways than most of us realize. No, we may not have fully realistic, high-tech android children to play with (yet?), but we’re …

How to Successfully Implement Crowd Service

Crowd service, the sharing economy, the shareconomy—no matter what you decide to call it, it’s a hot topic these days. It seems like almost every week, you hear about a new startup that’s billing itself as “The Uber of” this or that thing. Their competencies run the gamut from restaurant delivery to chores to real estate and hotel rentals, but they all have one thing …