Anastasia Archive

Why Robots Won’t Take Tech Service Jobs

In 2016, an AI named AlphaGo succeeded at something most people thought impossible: it beat a human at Go, the traditional Chinese board game known for its hugely complex strategies. Lee Sedol, renowned Go player, predicted lost four out of five matches with the intelligent machine—after predicting he would win all five. In some ways, this was a matter of time: almost exactly 20 years …

7 Practical and Playful Questions to Ask Alexa

By now, you’ve probably heard of Alexa. If you haven’t, don’t worry. You will. Because Alexa – Amazon’s voice-powered, intelligent personal assistant – is becoming increasingly more popular and increasingly more capable by the day. Through the Amazon Echo and it’s Dot, Tap and Show devices, Alexa gets into people’s homes and lives, allowing Amazon to better understand their customer’s needs, wants and interests and …

Telecoms Must Adapt or Become Obsolete

The impact of digitization and the integration of the internet with the physical economy continues to have knock-on effects on every sector imaginable. From steel and oil to consumer goods and media, no area of the global economy can avoid a strategic realignment of some magnitude. Not small among these are telecoms. As an “internet-peripheral” sector, telecoms are uniquely vulnerable to threats originating in the …

Bouygues Telecom offers neighborhood tech support to French customers

Locals in Nice can now call on a community of Bouygues Telecom Friends selected by the on-demand platform Mila to assist them with technology. With the goal of making technology simple and accessible to all, Bouygues Telecom is the first French operator to offer a localized tech assistance service to its customers. In particular, Bouygues Telecom customers will be able to benefit from on-demand technical …

Interdiscount delivers service in real-time

Customers can now schedule convenient home tech services at every Swiss Interdiscount location Washing machine delivery and installation, TV station configuration or smartphone setup—all at the click of a button. Together with the service platform Mila.com, the largest home electronics retailer in Switzerland wants to revolutionize home tech services. On Mila, Interdiscount customers can book on-sitetechnical assistance from certified service providers for their home or …

Samsung Friends makes it easier to switch to the new Galaxy S8 and S8+

Samsung and the Mila platform offer neighborly service at the touch of a button Zurich, 14. June 2017 – Shortly after the new Samsung Galaxy S8 and S8+ go on sale, Samsung Switzerland and Mila.com are introducing a new on-demand service to help users upgrade their devices for only 69 CHF. Over 3000 Samsung fans have registered in Switzerland to help perform onsite services like …

How to Get Your Employees to Offer On-Demand Tech Service in Your Store

There’s no question that offering value-added services around to in-store consumer electronics purchases is a great way to boost your bottom line and increase revenues. On-demand installation services are no exception to this rule. They provide useful addition for the customer, improving their perception of your brand, while adding little in the way of overhead costs. Additionally, as customers’ service requirements grow and change, they become more accustomed to …

How Retailers Can Enter the Mass Market of Connected Home

As the connected home and the internet of things become more sophisticated, one major barrier is customer adoption. It’s a classic chicken-and-egg problem, the sort of problem regularly faced by revolutionary new technologies, from electric cars (which continue to suffer from a paucity of recharging stations) to TVs (which, to become useful, needed TV channels to be broadcast). In many cases, widespread consumer adoption needed …