Orange Friends: Geeks next-door help with installations and troubleshooting
Polish telecom provider Orange Polska is tapping into the collaborative economy to provide customers with on-demand tech support from tech-savvy individuals next door. Users can book, pay and rate Orange Friends on mila.com. Pilot phase starts in Warsaw.
Berlin / Zurich / Warsaw, 04th of April 2017 – Mila (www.mila.com) announced today that Polish telecom provider Orange Polska (www.orange.pl) partnered with the crowd service platform to launch “Orange Friends” to provide on-demand tech support service from nearby techies. Orange customers will be able to book value-added services like installations or troubleshooting of routers, smart home systems, tablets or TVs for a fee, starting from 75,- zloty (18,- EUR).
Orange Friends are tech-savvy individuals who can sign up on www.mila.com/orange/friends to help out in their neighborhood and earn some extra money. To ensure high quality service, Orange Friends are vetted through an online technology test, profile picture and onboarding process.
“It is important for our customers to receive technical support very quickly and precisely in response to their needs. With the launch of Orange Friends we are able to offer this kind of flexible on-demand help by tapping into the power of the crowd. On the other hand, the platform offers enthusiasts of new technologies a possibility of making a profit and provide support in cases of hardware problems,” says Remigiusz Franek, Director of Customer Care in Automated and Digital Channels at Orange Polska.
Once a customer has bought an Orange product, he can book an installation or set-up service directly via mila.com or the Mila App. “The customer chooses a suitable service package or uses the Mila Bot assistant in our app to schedule an appointment where and when he needs it”, explains Christian Viatte, CEO at Mila. Mila then sends the request to four Orange Friends nearby. The first one to accept the request is awarded the job. “This way we can ensure a quick and local service”, says Viatte.
The customer knows exactly which Friend will provide the service and can follow every step of the way via the App’s tracking features.
In the end, the customer can easily pay on-site or cashlessly via Mila and rate the Friend’s service quality. The on-demand tech support will be piloted in Warsaw before rolling out nationally.
More information: www.mila.com/orange
Press Picture: www.flickr.com/
How Mila works: https://www.youtube.com/watch?v=qXDGs7Lq-Hs
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