Monthly Archive: April 2017

IT problems solved: the Mila story

It all started with a service marketplace and Swisscom. The pilot project called “Swisscom Friends” gained success so quickly that the concept of “on demand technical support from the neighbourhood” was implemented in 2016 as relaunch of the Mila platform. The former marketplace for services and its main investor Swisscom could build up a network of 8.000 technically-skilled persons since then. Users of Mila easily …

2017’s Retail Industry Trends

When we say something is trending it can mean two things: one, that something is changing or developing; or two, that something is becoming increasingly popular. It’s 2017 and if you want your business to keep up with what is happening in retail, then you need to embrace the first (yes, embrace the change!) and become the second. With so much happening at such a …

The Challenges Retailers Face Today And How The Crowd Can Help

In today’s ever-expanding technological world, businesses are being forced to not only keep up with but stay ahead of the customer shopping experience. Doing so, however, has proven to be quite difficult with the rapid growth of product evolution, customer demands, and powerhouse competitors like Amazon. Challenges are hard, but they can be overcome. Remember: the number one goal is revenue. So, how can businesses …

How Retailers Can Ensure On-Demand Service During Easter Holiday

While the Easter bunny may be working overtime this weekend, not many others are. Most stores are closed, and most people are spending quality time with their chocolate. Oh, and family. However, just because people are relaxing does not mean they’re not buying, and it certainly doesn’t mean they’re not using. Easter may not be the massive spending holiday that Christmas is, but it’s a …

Field Service Management For Small Businesses With Access To Additional Service Requests

Maximizing service requests and cutting administrative effort for small businesses Managing a small service business is demanding. As dispatcher of a service company with a handful of technicians, you have a lot of things to pay attention to: the number of service calls needs to be just right (too many is bad, and too few is even worse); you have to minimize routing for your …

Getting Into The Home: The Next Revolution In Retail

Over the past several decades retail has evolved immensely, but its core ambition has remained: to help make customer’s lives a little easier, a little more enjoyable (and to make money while doing so). Retailers act as a sort of therapist in this way, using their knowledge and intuition to best supply people with useful, relevant products and services to better their lives. Marketers, retailers, …

Telecom Provider Orange Polska and Crowd Service Platform Mila Launch On-Demand Tech Support

Orange Friends: Geeks next-door help with installations and troubleshooting Polish telecom provider Orange Polska is tapping into the collaborative economy to provide customers with on-demand tech support from tech-savvy individuals next door. Users can book, pay and rate Orange Friends on mila.com. Pilot phase starts in Warsaw. Berlin / Zurich / Warsaw, 04th of April 2017 – Mila (www.mila.com) announced today that Polish telecom provider …