Monthly Archive: December 2016

How AI Will Affect Service

Remember the Steven Spielberg film A.I., about the adorable child robot with feelings? Back then, artificial intelligence, or AI for short, was an obscure term used only by sci-fi enthusiasts and computer programmers. Nowadays, it affects all our lives, and in many more ways than most of us realize. No, we may not have fully realistic, high-tech android children to play with (yet?), but we’re …

The Advent of the Gig Economy

Why suffer through the morning commute every day, when you could just stroll over to your favorite neighborhood café and work from your laptop? Why conform to a strict 9 to 5 routine, when you could keep a flexible schedule and work at your own convenience? These are just two of the questions that have given rise in recent years to what experts are calling …

How Crowd Service Helps Companies Cope with Growing Need for Tech Support

Home is where the smart is. For a growing number of people, home is starting to feel even safer with the advancement of smart-home technology. Nearly every part of the house can now be controlled, put on a schedule, and monitored remotely. Cameras, TV’s, heating and air conditioning, locks, entertainment devices, windows, doors, garages, and even lighting can be managed by our fingertips from many, …

The Gap Between Consumption and Service and Why People Will No Longer Tolerate It

Click. Tap. Push. Voila! What you wanted is only minutes away, be it a pizza, an Uber, or to enter your home with the heat already on, lights already glowing, and music already playing. From the way you bought your smart device to the way you buy on your smart device, consumerism is all about the one-click fix. Such instant satisfaction has been handed to …