Monthly Archive: November 2016

How to Leverage the Crowd to Drive Innovation

One of the biggest challenges of running a successful business in this day and age is the constant need to innovate. In this economy, if you’re not swimming, you’re sinking, and it’s vitally important to continue improving your products and offerings. It’s not enough to be ahead, one has to keep striving for improvement long after leaving competitors in the dust. The alternative is stagnation …

How to Prevent Fraud in Online Communities

By now, pretty much everyone is comfortable doing business on the internet. We order pizza, buy books and gifts, plan vacations, and book hotels and flights and just about anything you can exchange for money. This is almost always undertaken without a second thought, but it wasn’t always this way. There was a time when buying stuff online seemed like a risky proposition, and young …

How to Successfully Implement Crowd Service

Crowd service, the sharing economy, the shareconomy—no matter what you decide to call it, it’s a hot topic these days. It seems like almost every week, you hear about a new startup that’s billing itself as “The Uber of” this or that thing. Their competencies run the gamut from restaurant delivery to chores to real estate and hotel rentals, but they all have one thing …

How To Build Engaged Service Communities For More Customer Happiness

There’s no question we live in an age of rapid technological advancement. Just about everyone carries a computer in their pocket these days, and futuristic technologies like self-driving cars and artificial intelligence seem right around the corner. With new devices being invented all the time, it can be hard for consumers to keep up. Paradoxically, people expect more from their tech than ever before. So …

7 Must Read Books on Service

Reading something other than a job description or instruction manual might not automatically seem like a good thing to do before you start a service role. But there are actually quite a few books it’d be worth reading before your next service gig. Enhancing the customer experience, building customer loyalty, and creating customer happiness are all subjects that often pop up when talking about service. …

The Best Way to Provide Service to a Difficult Customer

No matter the industry, every business encounters difficult customers. Maybe they are upset because they’ve been let down by product performance, long wait times, or a customer just has a cranky personality in general. Service crowd members and anyone else who provides service should know how to handle this type of customer and still get the job done well. It may not be the easiest …

Why Having a Diverse Service Crowd is Important

It’s no secret that tech can be an overwhelmingly male and homogenous work environment. In a survey done by Forbes of nine top tech companies, minorities made up only a small portion of the employees. And each company’s workforce was made up of less than half of female employees (generally, women were one-third of the tech workforce). Diversity has been a hot topic in many …