What the Future of Service Will Look Like

Today’s market climate requires businesses to look ahead at current trends to see how they will affect the future. According to a report by Walker Intelligence Consulting Firm, to stay competitive, service businesses must create a great customer experience. This will be more important than service price points or any products a business offers. The customer of the future will be more empowered and more …

Conrad Friends: Techies Next-Door Helping With Installations

Today Mila announced a new partnership with Conrad, the leading online electronics shop in Europe. Conrad has tapped into the collaborative economy to provide its customer on-demand tech support after the purchase a product. Conrad Friends will be able to help customers with repairs and installations of electronics such as smart home products, WLAN networks, or home entertainment systems. We’ve all done it before…purchased a cool, new …

What Pinterest’s AI Shopping and Visual Search Means for Service

AI is changing everything from how we write emails to chat to how we shop. Pinterest has implemented a new AI function that lets users conduct visual searches and marks items they can buy, then links out to websites to buy them. Pinterest has over 20,000 merchant partnerships in place and more than 10 million unique products users can purchase. Often time when out and …

8 Companies That Create Innovative Customer Experiences

Nowadays, having innovative customer service is a high priority for many businesses. Software company Adobe conducted a research survey and found that 89% of companies say customer experience is the way they plan to compete with other businesses. What is innovative customer experience? An Adobe executive gave an example of clicking on a landscaper’s display ad that led her to put in her information and …

How Chatbots and AI Create Email Auto-Replies with Intelligent Answers

After emailing a service request to a company, there’s nothing better than receiving a quick reply. Often times though, quick replies are automated and say something like, “Thank you for your email. A representative will be in touch to help shortly.” While you may initially feel happy that your email request was acknowledged, wouldn’t it be even better to receive a quick reply that includes …

AI and the Service Robot Worker

Amelia has a resume that’d make her a great hire at a lot of companies, which is why quite a few companies have brought her on board to improve their service performance. Amelia’s incredibly intelligent and self-learning. The only thing is: Amelia isn’t human. Amelia’s a service robot worker. In London, a city government has recently employed Amelia to assist with customer service. Sure, many …

Why AI Means Better Service

For businesses, providing great service is more important than ever. More companies are realizing that staying competitive they must invest in service. But what does investing in service mean? Sure, it could mean hiring more service representatives, creating more products, or offering more service options such as crowdsourced service. But there’s one investment that’s a very smart one for service businesses when looking towards the …

What the U.S. Can Learn From European Service

As pointed out in an earlier post on what Europe can learn from U.S. customer service, service desires and expectations differ depending on the region of the world. Some Europeans dislike the American-style of service that involves the service representative proactively being friendly and attentive. In some European countries, people want to be left alone, and want to approach representatives when they need service, rather …

Why You Should Keep Customers At Ease Through Messaging Apps

Think about how much time you spend on social media. Now compare that to how much time you spend on messaging apps trading texts, photos, videos, and links with friends and family. Is it about the same amount of time? Greater? Messaging apps are poised to become the “biggest Internet phenomenon since the app store” according to social media platform, Buffer. Rather than social networking …