Retail Trends We’re Watching in 2017

You know what they say: no one can predict the future. But with enough information and industry experience, it’s possible to give it a shot. For instance, for someone familiar with the irresistible march of computer progress, the endless trek toward miniaturization and portability, the iPhone surely didn’t come out of nowhere. And after its predictable success, it must have been pretty easy to predict …

Combining Field Service Management Apps With Crowd Service

Apps make our lives easier, helping us complete tasks more efficiently – this is true for individuals and businesses alike. It’s therefore no surprise that software is being developed to assist companies with field service management. Through features as service requests tracking, personnel management and material logging, such apps can significantly increase the efficiency of a company’s field service operations and thus make an invaluable contribution to its success. Although the …

The Crowd is an Indispensable Ally in the On-Demand Economy

It’s established wisdom that there is strength in numbers. In the business world, no recent phenomenon has demonstrated this better than the crowd. Although the benefits for customers as well as companies are indisputable, many companies have been hesitant to incorporate crowdsourcing as a core component of their business strategies. Those willing to take the plunge stand to make immense gains from a successful harnessing …

Introducing the Mila Facebook Bot

Over the past decade, the amount of time people spend on Facebook has skyrocketed—Facebook’s 1.44 billion active users around the globe spend, on average, more than 20 minutes a day on the platform. What does this mean? It means that if you want to reach someone, Facebook is now just as important a tool as a TV commercial. That’s why we at Mila have a …

Mila Starts Installation Service for innogy SmartHome

Users can book services at the touch of a button Community Friends help customers Pilot phase in Berlin and Ruhr area on mila.com The crowdsourced tech support platform Mila has a new partner in innogy SmartHome., one of Europe’s biggest energy providers, with 23 million customers. Users of the smart home control system can now use Mila to find technically savvy people in their area …

Mila launches App with integrated Service Bot and On-Demand Feature

The new Mila App brings customers and service providers together, providing an integrated, all-in-one platform for tech and electronics support solutions. The new App also includes the Mila Bot, an AI assistant that helps customers book technical support on-demand. “Hello, I am your Mila Bot. Do you want to book a service?“ This is the first thing a user sees when they start the new …

2017: Our Predictions for Service

There’s no question that 2016 was an incredible year for service. Indeed, it seems like every year adds a few new service startups and ventures to the industry, which now covers such disparate topics and subjects as transit, answers and information, and food delivery—not to mention tech support! So what’s on the horizon for 2017? Though it’s obviously impossible to predict the future with 100% accuracy, those of …

Why Customer Satisfaction is So Important

We’re all familiar with the old adage, “The customer is always right.” Customers may not always be right, of course, but their satisfaction is always of the greatest importance. In that sense, the adage remains true. In fact, it is possibly more relevant now than ever before, as customers’ tastes and exigencies have expanded along with their range of choices. In today’s extremely fast-paced environment, …

Your questions answered: Who needs a culture of innovation?

Lately, it seems like every company has dedicated itself to establishing a “Culture of Innovation” amongst its employees. From decades-old, established industry players to brand-new, way-outside-the-box startups, it seems that everyone agrees that a culture of innovation is integral to the performance and success of a modern company. But just what is a culture of innovation? Q: What is a culture of innovation? Support and …

How AI Will Affect Service

Remember the Steven Spielberg film A.I., about the adorable child robot with feelings? Back then, artificial intelligence, or AI for short, was an obscure term used only by sci-fi enthusiasts and computer programmers. Nowadays, it affects all our lives, and in many more ways than most of us realize. No, we may not have fully realistic, high-tech android children to play with (yet?), but we’re …