8 Companies That Create Innovative Customer Experiences

Nowadays, having innovative customer service is a high priority for many businesses. Software company Adobe conducted a research survey and found that 89% of companies say customer experience is the way they plan to compete with other businesses. What is innovative customer experience? An Adobe executive gave an example of clicking on a landscaper’s display ad that led her to put in her information and …

How Chatbots and AI Create Email Auto-Replies with Intelligent Answers

After emailing a service request to a company, there’s nothing better than receiving a quick reply. Often times though, quick replies are automated and say something like, “Thank you for your email. A representative will be in touch to help shortly.” While you may initially feel happy that your email request was acknowledged, wouldn’t it be even better to receive a quick reply that includes …

AI and the Service Robot Worker

Amelia has a resume that’d make her a great hire at a lot of companies, which is why quite a few companies have brought her on board to improve their service performance. Amelia’s incredibly intelligent and self-learning. The only thing is: Amelia isn’t human. Amelia’s a service robot worker. In London, a city government has recently employed Amelia to assist with customer service. Sure, many …

Why AI Means Better Service

For businesses, providing great service is more important than ever. More companies are realizing that staying competitive they must invest in service. But what does investing in service mean? Sure, it could mean hiring more service representatives, creating more products, or offering more service options such as crowdsourced service. But there’s one investment that’s a very smart one for service businesses when looking towards the …

What the U.S. Can Learn From European Service

As pointed out in an earlier post on what Europe can learn from U.S. customer service, service desires and expectations differ depending on the region of the world. Some Europeans dislike the American-style of service that involves the service representative proactively being friendly and attentive. In some European countries, people want to be left alone, and want to approach representatives when they need service, rather …

Why You Should Keep Customers At Ease Through Messaging Apps

Think about how much time you spend on social media. Now compare that to how much time you spend on messaging apps trading texts, photos, videos, and links with friends and family. Is it about the same amount of time? Greater? Messaging apps are poised to become the “biggest Internet phenomenon since the app store” according to social media platform, Buffer. Rather than social networking …

Service On-Demand: The Future of Customer Service

The erosion of boundaries taking place due to online commerce is driving the need for new business models and ways of thinking in all sectors – including customer service provision. That’s the focus of a report sponsored by Genesys and issued from The Economist Intelligence Unit (EIU): “Service On-Demand: The Future of Customer Service“. The Report in Context This EIU report draws from a February …

FT Sharing Economy Summit 2016

Mila.com CEO Christian Viatte Discusses How Corporates Are Using the Power of the Crowd to Improve Customer Service Last week, we had the pleasure of speaking at the FT Sharing Economy Summit 2016 in London where Mila.com had been invited to join the “Inclusion, Community, Collaboration – the New Corporate Image” panel, based on our business of helping corporates such as Swisscom, Vodafone Germany and …

How Mila Finds the Perfect Customer Service Match

We all have our own tastes for everything from what we like to eat for breakfast to our preferred seat on an airplane. Chances are that when you want something whether it’s food, a product, or service you’d prefer to find it locally rather than needing to go far to get it or waiting a long time for it to be delivered. Customer service is …